Not receiving SMS-s on activated new SIM card

You are not receiving SMS at all? Sending SMS, calls and Internet work fine? Are you using more than one SIM card (multicard)? In that case you should check the settings for SMS in the App or meino2.

Hi,

I am only using one SIM card. I’m also unable to make calls besides not being able to send or receive SMS-s.

Then maybe the activation wasn’t successful. Does the phone show a signal? When did you activate the SIM? There is system maintenance taking place today which may be the reason for the delay in activation.

I think the SIM card was activated yesterday. I am not sure because when I tried to activate it I received a message saying it has already been activated. (This is SIM2. I had to deactivate SIM1 because it was apparently ‘abgeschaltet’ according to https://sim-aktivieren.o2online.de.)

The phone shows a signal, yes. 5G is also working.

Dear @Kristof Sz ,

welcome in our community. 🐿

One Sim-card was deactivated on Septermber 17th and the other is active at the moment. It is the one with the numer xxx974, Can you please check the SIM-card number?

Kind regards,

Andrea

Hello Andrea,

Thanks for writing. I resolved the issue by changing SIM-cards. Yes, the one ending 974 is now working and I can now received SMS-es and make calls.

Thank you!

Kristof

Dear @kszombati ,

thank you for your feedback. I'm glad that the problem was solved by changing the SIM card. 😉

Kind regards,

Andrea

Hi, I am facing the same issue for my newly activated SIM last night. I have full bars and my internet is working but I am not getting any new SMS regarding my account activation for mein O2 app. Hence I can't see my balance in my app

Hello ​@GSS_11 ,
welcome to our o2 community 😀
Are you not receiving any text messages, or just this one?
Is this the phone number you used to register here in the community?
Did you switch your mobile phone off completely after activation and then switch it back on again?
Kind regards, 
Solveig