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No confirmation for mobile order

  • September 17, 2025
  • 7 Antworten
  • 37 Aufrufe
Joybiswas
Besucher:in

I am also facing the same problem, I ordered an Unlimited on Demand pack on flash sale at €19.99 on 12th September, but I still haven't received any confirmation mail or anything. Also, visit their store, get a very rude response with no resolution! 

edit o2_Gerrit 18.09.2025 own thread and moved to English O₂ Community: Mobile

    7 Antworten

    Bumer
    Legende
    • BumerLegende
    • September 17, 2025

    call the English-speaking hotline tomorrow.

     

    o2_Solveig
    o2_Gerrit
    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • September 18, 2025

    Hello ​@Joybiswas,

    welcome to our o2 Community 🙂

    I have moved your comments into an own thread in our english langauage section 🙂

    That is not so nice that you have the same issue as the user in the german language thread, that you have not got anything regarding the order you made almost a week ago.

    As we here cannot look because we cannot access data for prospect account not linked to a contract as yours, Bumers suggestion to contact our english hotline is a very good one, my thanks also 🙂

    Have you already checked the spam folder of your e-mail account?

    Best Regards,

    Gerrit

    Joybiswas
    Besucher:in
    • Joybiswas
    • Autor
    • Besucher:in
    • September 18, 2025

    Yes, nothing. Only get this

     

    o2_Lea
    • o2_LeaModeratorin
    • Moderatorin
    • September 18, 2025

    That's strange ​@Joybiswas. After this time, you should have already received further feedback. Have you already contacted our English hotline about this?

    Joybiswas
    Besucher:in
    • Joybiswas
    • Autor
    • Besucher:in
    • September 19, 2025

    Hello, I got this mail today “

    P.S. Leider haben Sie Ihre E-Mail Adresse noch nicht bestätigt. Wir empfehlen Ihnen dringend, Ihre aktuelle E-Mail Adresse in Ihren Kontaktdaten im Servicebereich Mein o2 zu bestätigen. Damit stellen Sie sicher, dass vertrauliche Informationen Sie schnell und ressourcenschonend erreichen.
    please help 🙏
    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • September 19, 2025

    Did you call the hotline? Nobody here can help you with this because they don't have access to your customer account.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • September 23, 2025

    Hello ​@Joybiswas ,
    please do as bs0 says and call Holtine.
    They will be able to help you. 🌸
    Kind regards, 
    Solveig 

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
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