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Ordered sim card has not been delivered even after two weeks

  • September 4, 2025
  • 6 Antworten
  • 54 Aufrufe
M
Besucher:in

I ordered a sim card and ported my current number from the old provider two weeks ago. The sim has still not been delivered I wonder why? I got email confirmation to activate my sim but alas no sim has been delivered. Do I go to an O2 store to get a new sim or will you send another mail?

I do get other mails, so my mailbox has no issues with name and delivery. 
Edit o2_Bianca 27.09.25 09:18Uhr: Moved from o2 SIM-Karte Aktivierung&Bestellung to English o2 Community Mobile

    6 Antworten

    Bumer
    Legende
    • BumerLegende
    • September 5, 2025

    Yes, you can go to an O2 shop and get a replacement card there. But be careful what you sign there.

    TMoney
    M
    M
    Besucher:in
    • mayankuser
    • Autor
    • Besucher:in
    • September 6, 2025

    Hi, I just got a replacement simcard from o2 shop. Can you please delete my community account so I can use the same email address for my new contract. Thank you.

    Bumer
    Legende
    • BumerLegende
    • September 6, 2025

    To do this, wait for an o2 employee, or alternatively, register the phone number without an email address.

     

    o2_Gerrit
    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • September 6, 2025

    Hello ​@mayankuser,

    welcome to our o2 Community 🙂

    Do you want us to erase your current community account or could you already register without email the way Bumer showed?

    Best Regards,

    Gerrit

    M
    Besucher:in
    • mayankuser
    • Autor
    • Besucher:in
    • September 26, 2025

    Hallo, ich habe es so gemacht, wie Sie es vorgeschlagen haben. Ich bin in den Laden gegangen und habe eine Ersatzkarte bekommen. Jetzt werden mir aber beide Telefonnummern in Rechnung gestellt, obwohl ich die erste SIM-Karte nie erhalten habe und nur die im Laden gekaufte benutze. Was kann ich tun?

    o2_Rebecca
    • o2_RebeccaModeratorin
    • Moderatorin
    • September 28, 2025

    Hello ​@mayankuser ,

    I noticed that you have already started your own thread on this topic. My colleague has already replied to you there.

    Please continue to post any further questions on this topic over there, otherwise it will quickly become confusing here and the response time will get longer. 🙂

    Kind regards, Rebecca

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