English O₂ Community

I ordered a prepaid sim on 3rd September, but yet to receive the sim card via mail. I was informed that it has been shipped on 5th. What is the reason for this delay??? I have already been deducted this month’s charges but still hasn’t got the sim card. Absolutely disappointed.Edit o2_Antje: Moved from Sim-Karte to English Community / 16.09.2025

Hello! I am not receiving SMS-s although  I activated my new SIM-card for my newly bought Iphone. Could you check what the problem could be? Thank you,Kristof

Hi,  I’ve possibly had the worst experience with O2, its customer service as well as the service I’ve received in store. I lost EUR20 of airtime because of this. I then changed my network from O2 to telekom on Monday and did the port to keep my prepaid number. I’ve requested the PAC number and went to Telekom to do their part. Since I did this on Monday, 6th of November, I just want to know how long the process is going to take? And how do I get an update that it is actually happening because my past experience is leading me to believe that I cannot trust O2 and what they are telling me is happening. At the moment I don’t have data or money on my card and I am just waiting and I am sure you can imagine how frustrating this can be. I just would like an update on my port and how much longer it will take? I just want to get rid of O2 and its network because it is causing me headaches since I signed up with them. The staff in the stores also seem to have no patience for english speaking cu

I need to speak with an English speaking representative 

Hi, I first took out a Cable contract with a switch from vodafone which was not successful. Then I cancelled it and again took out a completely new contract. The contract should start on 15.09.2025. I received a mail with contract details, and my landline number.    But, I'm unable to login to my o2 and can give my Fritzbox MAC-Adress (i already have a Fritzbox). I called the English hotline, but they said the contract should be activated on time and I should call the activation hotline (who speaks only German). So, that was a dead end.    I now don't have any Internet and no way to know what happened with my contract. 

hiunfortunately I can’t access my o2 app and not even in website. I need to see details of my invoices.Edit o2_Kathi 15.09.25 Moved from the section o2 Mobilfunk to English o2 Community: Mobile + Title adapted for a better overview

Hey team , my friend got a apple 16 pro max on installement with contract of o2 and he stopped paying installement  what will be the consiquences schufa , debt collection agency can o2 blacklist his imei ? edit o2_Solveig 15.09.2025, moved from o2 My Handy → English o2 Community : Mobile 

Hi, i orderd o2 homespot in 21 of augost and i got in 26, then the sim card was not active and it was giving an error for me, i called support they sloved my problem, then i put the sim card i my phone it was working but when i put it on my router it didn't work. I called support they send me a support, he cames here and he told me the sim card is broken and i went to a o2 shop and i changed the sim card and it's working on my phone but not on the router, I called support again they told me we will send you anothet router in 3 to 5 days and it been 8 days and it's not here. I orderd the internet 1 month ago and it's still not working.

Hello,Yesterday I contacted via phone with o2 service and I talked about I want to change my tariff for a lower price. Then customer service said that I’m paying for TV and if I’m not using it they may cancel it and I agreed, so they cancelled.Anyways, today I realized that on my contract it is 24M agreement. So, if they cancelled, which it means that will I pay rest of my months as cash in may next bill? Btw, I have 12 months left on my contract. And if it is, while in cancellation there was no information given on me about that and how should I act on it? Because if I were know I wouldn't let it.Best,

Hi everyone i play Fortnite on o2 5g unlimited sim packages 300mbits the issue is ever time my phone get notifications or something the ping in game get spiked from 30 to 300 then back to 20 or 30 , the support team asked me to shift to public ip for stable ping ia it worth it?Regards Edit o2_Kathi 09.09.25 Verschoben aus dem Bereich o2 Mobilfunk to English o2 Community: Mobile

I signed a contract on August 22nd, but I didn’t receive a router or confirmation email yet. My installation date is today.  edit o2_Manga: Adresse entfernt aus Datenschutzgründen

Hello O2 Team,I’ve been using the Mein O2 Android app to manage my prepaid plan happily for over 2 years. This week, I was unexpectedly logged out. Not being confident in my password after not logging in for so long, I must have typed it wrong a few times, so I then reset it using my phone number and received confirmation via SMS that the password was successfully changed.However, when I try to log in using my phone number and new password, I get the error:“Login failed. Account may be blocked due to multiple unsuccessful logins.”I believe my account might be now blocked. Could you please help me unblock it or send a temporary password via SMS? I tried calling O2’s normal English hotline, but they informed me that Prepaid support is only offered in German.I’m happy to share my phone number and associated email privately to help in verification.Thank you in advance!Edit o2_Kathi 11.09.25 Moved from the section o2 Prepaid to English o2 Community: Mobile

Hello,Since a few days ago, internet download speed is again gone down to 1.0 - 1.5Mbps, while upload speeds are 8Mbps. The last time this happened, I provided traceroutes which showed a lot of latency on O2 network.I pay for one of your most expensive subscriptions (unlimited Max Flex),  so I can at least expect between 15-20 download mbps, no?  I am not expecting your advertised throughput's, but 1- 1.5Mbps, is ridiculous.I have not changed anything on my modem, settings, or whatever. Since the last time I complained, throughput got better to 13-15Mbps, Now again it has gone down. I suppose something else changed in the last few days on the O2 cell tower? Area code 65934.I am not sure what o2 was done the last time, but do it again so I can get a throughput worth the money I pay. Thanks.Harl

Hi,I expressed interest in a new mobile phone in branch on 14.07.2025. after discussion I signed up for a mobile phone and a SIM card. However shortly afterwards I changed my mind and was not interested anymore. Within a week after receiving the mobile phone and the SIM card I sent both back (telephone and SIM card) to the customer service address in Nuremberg along with a letter in which I clearly  said I was no longer interested in neither and that I wanted to be cancelled. I received a confirmation email saying my request had been taken into account. After noticing a direct debit in mid August I called customer service on 18/08 at 16.05. The agent confirmed that they received the phone, the letter and the SIM card back within 10 days of signing up. He also confirmed the cancellation of the SIM card (phone number ending with 8159), saying I would receive an email and a confirmation letter within a week. I still haven't received neither of those. I called again on 03/09 and was told I

Hi, I have a device with a physical SIM card. Can I activate an eSIM in a new device and use both devices at the same time with the same number? Combine 1 physical SIM card and 1 eSIM card. Thanks

I currently have a 10euro loop plan with O2.  Is there a way I can call the USA with this plan?  I must contact a US Government agency, and they only provide a US number.  It is very important. edit o2_Solveig 05.03.2023, 08:53 moved from o2 Mobilfunk → English o2 Community : Mobile 

I got an O2 4G Homespot just over two years ago.  My contract recently came to an end and I went into my local O2 store to order an upgrade to wired broadband with a FritzBox.I recently got a letter from O2 (helpfully in German despite O2 knowing I’m an English speaker) When I translated the letter using Google translate it said that O2 were sorry I was leaving and asking me to return the Homespot or face a financial penalty.The thing is, when I took out the O2 contract I had to buy the Homespot - it wasn’t given to me for free.  My contract from the day even shows a €49.99 charge for the device.So, if I bought it, and the contract shows I bought it, why are O2 DE asking for it back and threatening me with a charge if I don’t return it?

I am writing to request clarification and assistance regarding an unexpected charge on my account.I have never used mobile data, yet credits were automatically purchased, and I was unilaterally charged for them. I would like to confirm that I did not authorize or purchase these credits myself. Could you please let me know if I am still required to pay for this charge?Since I am currently in Korea, the only way I can purchase credits is through my German bank account (N26). However, this option is currently blocked, and I am unable to make the payment of €18.98. I kindly ask for your support in resolving this issue and providing me with an alternative solution to complete the payment.Edit o2_Bianca 10.09.25 08:51Uhr: Moved from Mobilfunk Rechnung to English o2 Community mobile

Hi! Can anyone delete my community account?Unfortunately I used the same email for both cases so everytime when I log in to check my invoice, its only community side and I cannot acces my contract in mine o2 in any way.  

O2 stopped withdrawing payments without informing me. I received no emails, no letters, no messages – nothing. I only found out when a debt collection agency contacted me. How was I supposed to know? I’ve already paid off the balance, yet O2 continues to act like nothing happened. When I asked for an explanation or proof that they had contacted me, they cut the chat or ignore me completely. I’m still paying monthly – because I was never officially informed that the contract was terminated. There’s no document, no access to my contract in the O2 portal, and no legal confirmation. This is not only unprofessional – it’s abusive.

Hello, Is it possible to permanently deactivate my O2 sim card? I already cancelled my contract and ported the number to another provider. Do let me know. Thanks,FardinEdit o2_Kathi 15.09.25 Moved from the section o2 Mobilfunk to English o2 Community: Mobile

I bought a homespot 100m flex and my sim card is not active and it’s not working. What should i do Edit o2_Kathi 30.08.25 Moved from the section Broadband & Landline to Mobile

if someone stop paying installment of his mobile phone contract from o2 , can o2 blacklist the imei of appleEdit o2_Bianca 14.09.25 08:28Uhr: Moved from Apple&iOS to English o2 Community mobile

Hello, I have applied for contract cancelation on 02.05.2025 with the last desired day to be 30.06.2025. Why do I have to pay another invoice for July since I announced my leaving on time.I have O2 my Home M Flex. When I registered it said I have to announce with 1 month before leaving and I did!  Best regards Sorin

Hi! There is a problem with cancelling direct debit. I have repeated attempts to take money from my account (through direct debit) although I have money there. There is no reason for these attempts.  There should be a possibility to easily cancel direct debit from an account otherwise it just profits the company with regular fines of 4 euros (and stimulates to choose the other operator to be honest). Please, cancel the direct debit.