Where is my contract?

So no order confirmation either? Call the English-speaking hotline tomorrow and ask what's going on.

Hello ​@andreloch,

Welcome to our o2 Community. 😊

That sounds strange. How did you order the new contract? What exactly was that message:

simple message about the order

Have you checked your spam folder?

​

Hi, thanks for the reply. Yes, I did. I received only the following message:

• the promo code of ChatGpt, that isn´t working;
• Message with the following subject “Wichtige Informationen zu Ihrem ausgewählten o2 Produkt”;

And “Ihre Bestellung bei O₂” which says that I “will shortly receive a second email with information on the next steps. “ which I never received.

Who should I contact to check what´s going on?

Thanks once again,

Call the English-speaking hotline tomorrow and ask what's going on.

Hello ​@andreloch ,
Please do as Boomer says. 
You are registered here as a prospective customer in the community. 
We therefore have no access to your data and cannot  see what has happened. 
Kind Reagrds, 
Solveig 

Yes, because I can´t have the normal login as my contract isn´t confirmed yet. I´ve called this morning and they said there was a system problem in the contract and that I would receive confirmation and the number via email in few hours… and nothing until now.

Not a good start with O2.

Call again.

Hi ​@andreloch 

may I ask if you ordered just a mobile plan without a device?  If so, you will get your SIM card by normal post which takes up to five working days to be delivered.

Greetings

Manga

Hi. Yes, just the plan, without a device but I´ve ordered an eSim. 

I called them yesterday evening about it, they asked 24hours to check what was wrong in my case.

Hello ​@andreloch,

the QR code for the eSIM profile also would arrive by mail, have you received it already?

Best Regards,

Gerrit

Hey ​@andreloch,

was customer service able to help you with your issue? Or how was it resolved?

Hello Lea,
No the problem is still here, and I didn´t receive anything per mail. Maybe the customer service by phone can help me to delete it? I just don´t want to waste 5€ every month because of this :)
Thanks

Hey ​@andreloch,

That's strange. But were you able to explain your concern to customer support? What did they do to help?