Cannot register on Mein O2 app or website to access prepaid SIM account info

Hi there,

I need help to either send me a default password via SMS or verify my email address so I can access the Mein O2 app and the O2 website. 

I am a Prepaid SIM user and I have been trying to register an O2 account on the O2 app and the O2 site, but the registration process always goes in a sort of loop and I cannot finish the process. Here is what happened when I tried to register on the app:

1. I click Einloggen, and it directs me to a Login page
2. I click on the Jetzt registrieren link
3. I choose Ich bin Mobilfunk-funke and click Weiter
4. I input my prepaid SIM phone number and click Abschicken
5. I input the verification code received from SMS and click Verifizieren
6. I input the PUK number and click Verifizieren
7. I input my email address and click Bestätigungscode senden
8. I input the verification code received in my email and click Verifizieren
9. HERE IS THE PROBLEM: it goes back to the Login page. I input my phone number, and it asks for Kennwort. But at this point, I DO NOT have a password.
10. I click Kennwort vergessen? and it goes to the Du hast dein Kennwort vergessen? page and I input my prepaid phone number in the Nutzername and click Weiter, and it goes to Rufnummer bestätigen
11. I input the verification code received via SMS and click Verifizieren, and HERE IS THE ANOTHER PROBLEM: it goes to say E-Mail nicht bestätigt. 

12. 

    The only optioins I have now is Kennwort per Brief zurücksetzen or call the O2 hotline. But:

    1. I have a prepaid SIM, and no one asked for my address when I purchased it at your O2 official store.

    2. Your hotline for Prepaid SIM only has German service. I did manage to get through to a human after 15 minutes of waiting, but then the person asked for my SIM card holder Karten-Nr., went for a long check in silence, then disconnected the phone call. 

Just for your information, before all this drama, I had gone to an O2 store and they couldn’t fix it. They told me to the Alexa store where there was “technical support,” - and they couldn’t fix it there either. They told me to contact the hotline, and here we are in a perfect loop of dysfunctionality O2 has created for its prepaid customers. 

How hard is it to register for an O2 account to access its prepaid service on its App and website? 

So please, find a way to fix this. Please get in touch to either send me a default password via SMS or help me verify my email address so I can finish the registration process and use your app/website. I’d be happy to share my contact means in a private message. Thank you.