Hello @Jozefff,

thank you very much for your message in our forum.
Is your request for a prepaid or a fixed-term contract?
Unfortunately, you are not currently registered here in the forum with your phone number. I could check if it has something to do with the settings of the sim card. But I need the relevant information from you to be able to check. Let me know if you want us to check and I'll activate you for the exchange of data for the private messages.
Please do not share any personal data here in the public forum!

Kind regards
Jessica

Hi @o2_Jessica 

I have updated my profile for forum adding my number. Or you can contact me directly if needed.

Thanks in advanced.

Hello @Jozefff,

thank you for your message.
In order to be able to check, you must first authenticate yourself as a cardholder. In the forum, users are only considered legitimate if they have registered with their phone number. Adding your profile later does not count as legitimisation.

You can now legitimise yourself with us as follows. We'll follow you right away with our collective account @o2_Support. I will write you a message from this account within the next few minutes to which you only need to reply. You can access your inbox via this link: Click. Please send us your phone number, your personal customer code and your full name in response to the message.

Kind regards
Jessi

Hello @o2_Jessica 

Done. Thanks again. 

Hello @Jozefff,

as already mentioned in my answer which I sent you via private message I am also going to inform you here that I just checked whether your card is blocked abroad. However, this is not the case, which means that the network/your card should not be the problem.

Are you abroad at the moment? Or are you in Germany?
If you’re in Germany right now it will be difficult to check if something works now.

But let’s see if we can find something - which phone do you use at the moment?

Kind regards
Jessi

Hi @o2_Jessica 

Yes I am abroad at the moment. I am currently using Asus zenfone max pro m1. I also tried SIM card in Google Pixel 4a. Doesn’t work in both.

Hello @Jozefff,

great, thank you for these information.
Before we see what we can change about the phones, could you please tell me in which country you are at the moment and which is the available network?

Kind regards
Jessica

Hi @o2_Jessica 

I am currently in Slovakia.

There are available networks:

None of these 4G works. My phone always connects to 3G. And that doesnt work as well. I have other sim card in my phone and that one has no issue connecting. Before your ask, yes I tried taking the other sim card out but Stilla that doesnt help.

Hello @Jozefff,

of course, a lot depends on the local network coverage. Depending on how good the signal is at your location of the respective network you are connected to, there may of course be restrictions.
Do you only have internet problems or can you also not make phone calls and send texts?

Kind regards
Jessi