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Name change - personal data

  • December 29, 2025
  • 6 Antworten
  • 46 Aufrufe
U
Besucher:in

Hello,

I noticed that my personal data (first name in particular) was incorrectly entered by O2 colleague when I purchased my prepaid sim. I would like to change it, however, no matter where I try (on website or O2 app) it gives me an error message. Spoke to the operator and went to the shop as well - they can’t help. Operator said he created a ticket about this error but who knows how long will it take to fix this issue.

How can I correct my name asap? I used simple contact form, but no one came back to me.

Thank you.

Lösung von Bumer

Contact the prepaid chat tomorrow, they will correct it.

o2 Prepaid-Chat

 

    6 Antworten

    Bumer
    Legende
    • BumerLegende
    • Lösung
    • December 29, 2025

    Contact the prepaid chat tomorrow, they will correct it.

    o2 Prepaid-Chat

     

      U
      Besucher:in
      • UlviACM
      • Autor
      • Besucher:in
      • December 29, 2025

      ​@Bumer I typed them, the guy told me they cannot change names… 

      Bumer
      Legende
      • BumerLegende
      • December 30, 2025

      Try again. Correcting the name should work.

      o2_Gerrit
      • o2_GerritModerator
      • Moderator
      • December 30, 2025

      Hello ​@UlviACM,

      welcome to our o2 Community 🙂

      Could you already follow the advice from Bumer and have the colleagues in our chat change your first name?

      Best Regards,

      Gerrit

      U
      Besucher:in
      • UlviACM
      • Autor
      • Besucher:in
      • December 30, 2025

      ​@o2_Gerrit Hello, just FYI: prepaid chat colleague said that as per the recent changes they cannot correct names anymore due to system limitation. Si I was able to submit via website and name was corrected. Thanks.

      o2_Gerrit
      • o2_GerritModerator
      • Moderator
      • December 30, 2025

      Thank you for your feedback, ​@UlviACM, that is good that your name could be corrected.

      Best Regards,

      Gerrit

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