English O₂ Community

Every time I top up the recharge on my phone, about 6 euros get deducted from some third party service without my knowledge and without my consent. I have found no way to block these payments. It is difficult to catch an english speaking customer service provider which is why I have not been able to directly ask O 2 to put a block on these payments and I cant find how to do it myself from the website as I see no such option listed on the website/app. Some guide/instructions for the procedure to block all the third party payments would be helpful.

The worst mobile coverage of Germany. They are giving the best options, the most GB of internet which you can not use. I made this mistake and I still have like 15 more months. After it is over I will burn the sim card and the contract in front of an O2 store. I live in Bodensee area and can you believe that the Swiss operators are giving WAY BETTER signal from 6-7 km away. The internet speed: In city center it might compete with a 56k router, maybe!!! When you travel between the cities other operators are giving at least signal but O2 is giving nothing. If your car is broken you can not call anyone. Sooo my advice is, instead of using O2 you better communicate with smoke like Indians. Believe me it will be way faster and efficient. Best Regards Ercan

My internet stopped working and I'm not sure how to get help. My German ability is very bad, how can I get some help with my internet issues?

I am trying to add a data plan to my iPhone XS by adding an eSIM. I have found the page where I believe the eSIM details should be, but there isn't a QR code on this page. Further, the buttons to copy the "SM-DP + Adresse" don't do anything. I have tried this on both Safari and Chrome on OSX, and on Safari on iOS and none work. Using the O2 app isn't an option for me as my phone is registered to the UK app store (I am based in both Germany and the UK). Please see from the screenshot that no QR code is visible. --- Übersetzt von Google Translate Ich versuche, meinem iPhone XS einen Datenplan hinzuzufügen, indem ich ein eSIM hinzufüge. Ich habe die Seite gefunden, auf der meines Erachtens die eSIM-Details gespeichert sein sollten, aber auf dieser Seite befindet sich kein QR-Code. Außerdem haben die Schaltflächen zum Kopieren der "SM-DP + Adresse" keine Funktion. Ich habe dies sowohl auf Safari als auch auf Chrome unter OSX und auf Safari unter iOS versucht und es funktioniert nichts.

good evening i missed monthly payment. is it possible to make it now by monthly payment?

Hello, I would like to transfer my o2 number to another company. Can you please help me by releasing my phone number 017xxxxx915 and my daughter's number 017xxxxx012 ?

Hi sorry for English . I left Deutschland on 31st June and before that I have sent cancellation letter to Nürnberg address . I have not got confirmation of termination of contract . my kuden nummer is ending with *7717 Regards Divya

First, after I moved to my new flat with the previous DSL account with O2, I cannot access to myO2 page. It automatically jumps to https://hilfe.o2online.de. Second, the first bill after my move includes the installation fee of about 50 Euro. I chose to make a new 2 year contract instead of continuing my previous contract. Therefore, the bill must not include this installation fee. I cannot even see the detailed bill online since I cannot login to my O2 account.

Good afternoon, I would like to cancel my o2 DSL contract as I am moving out of Germany to Romania! I am moving because my working contact here are finished! Please kindly what can be done!? any e mail address for contact necessary sending my cancellation request!? thank you all for any answer and time; have a very nice day to all

Hello, I would like to do the number porting. So, can you please share my number? Therefore, I can switch from O2 network to other. My number is 0176xxxxxx82. Please do the necessary. I thank you. greetings Vignesh. edit Thomas3 : please do not post any personal data here, because public forum

Hello, I am planning to cancel my DSL contract from october 15th 2019 as I'll be moving out of my place where I presently stay in. So what is the procedure that I need to follow to cancel it. please help out through this Thank You, Sachin Bhat

I have just moved to a new flat and ordered DSL, but I am considering cancelling. My data plan ran out a few days ago, but it seems like I'm still able to do everything I need to do—surf online, download work files, even stream YouTube videos and Netflix. I use the hotspot from my phone to work on my laptop. Do I need DSL? Any factors I should consider? Thanks in advance.

Hi, I signed an O2 my Home M VDSL contract at O2 customer care office Munich, which states 19,99 Euro for the first 12 months and 29,99 Euro from the 13th month ownwards. Also for the activation charges, it was 49,99 Euro. But when I received the email with the contract and payment details, my monthly charges starts at 29,99 Euro and activation charges at 69,99 Euro. Why there is difference in the contract terms send by email ?

Hello, I have sent a letter for cancellation of my O2 DSL contract on 06-Aug-2019 to following address but I have not received any confirmation from O2. Telefonica Germany GmbH & Co. OHG kundenbetreuung Nuremberg 90345 Nurmberg Please Provide me confirmation that letter is received and O2 contract is cancelled.

Hello! I've been a happy O2 DSL customer in the last 2 years, but as I became an employee of a competitor, I got a better DSL+TV offer... I have done the cancellation notice in Mein o2 app on 26th of July and I called the provided phone number on 29th of July 2019. The O2 colleague confirmed that he registered my cancellation for the end of August, as I had a DSL S Flex contract. He said that if I change my mind, I can call back and he can make me a better offer; if not, my contract will be canceled by the end of August 2019. As I didn't call back, I would expect that my contract has been already canceled, but to make sure that everything is fine, today I've tried to get the confirmation from the same phone number. Unfortunately I had a bad experience with your service: the first o2 employee hang up without saying anything when I tried to switch to English (as my German is very bad) and then the next lady told me in German that her colleague has already answered me and hang up also

hello, I recently got a prepaid number. I wanted to do the deal of 14.99 for 3 months, only paying 2. I topped up 30 Euro by bank transfer yesterday. I did not receive a confirmation message that it had been credited to my account. But the 30 Euro immediately left my account. Please let me know what I cna do.

Hello, I was just charged 31 euros extra on the rechnung for August, for an Einmaliger Anschlusspreis (starting on July 30 this year), when I have this contract already since the month of october last year, and the connection was already covered. Grundgebühren (monatlich) Tarifzuschlag 15,00 Euro 19% 12,6050 O2 Free M Boost 19% 29,4034 Verbindungen & Services Verbindungen ins Ausland 19% 1,1400 Einmalgebühren Einmaliger Anschlusspreis - 30.07.2019 19% 25,2016 Can you please give me a somehow useful reply, as it is impossible to talk with ANYONE who can communicate in english now? (Which is extremely weird, considering how easy it was, back when my contract was made)....... Thanks.

Dears, Yesterday I migrated from prepaid to postpaid and I asked my old number to be ported, signed the papers and all was fine. Today, I got a mail with the below: Guten Tag Herr Shousha, vielen Dank für Ihr Interesse an einer Rufnummernmitnahme. Bevor die Rufnummernmitnahme für Sie durchgeführt werden kann, muss die von Ihnen angegebene Prepaid-Rufnummer registriert sein. Registrieren Sie daher bitte Ihre Rufnummer über die o2 Prepaid-Hotline unter +49 (0)176 888 55 282. Gehen Sie im Anschluss noch einmal online und lassen Sie uns einen neuen Auftrag zukommen. Das dauert nicht lange und geht ganz einfach: www.o2.de/mein-o2/rufnummermitnahme Dann können wir die gewünschte Rufnummernmitnahme für Sie beauftragen. Wir bitten Sie, bei Ihrer Antwort stets den gesamten Schriftverkehr sowie den Betreff in der E-Mail zu hinterlassen. Freundliche Grüße I used Google translate - which usually mess the translation - and I understood that it is something about register my prepaid num

Hello Since there is no help in english for the hotline, which is absured, maybe here... I dont use anymore the prepaid card, and i even dont have it anymore. I dont use it since march and somehow the tariff is a loop which i never ordered, and it takes of me every month since then 20€. I must cancel this somehow and is it possible to get a payback? Since obviously you can see there is no use at all of the company.

Hi , My device and service contract was expiring on 7th Sept and I started a new contract for Free L Online 30gb with Iphone XR 64 GB Black on 8 Aug.I received confirmation for the price-plan and another email saying that I will be notified soon about the device order , However i was not notified in my Inbox, so i waited until the last payment for my previous phone was taken on 28 Aug and after I contacted your customer service Hotline through a friend as i don't speak good German . I find out that you sent me 2 emails and because i did not made the payment the Phone order expired and i cannot make another one unless I wait 3 more months . I realized after that this must be a mistake and I checked all my folders and I saw 2 emails in my Spam folder which - nobody usually checks . However , i really wanted to get this phone together with my phone contract and I was not expecting this to happen . I feel that this is nobody fault and I would need some support from you to open a new o

Hey, I have entered incorrectly 3 times my PIN code and now I need my PUK code but unfortunately it is in my apartment in Germany and I am not there at the moment. I tried making an account but it sends the password per sms and I can't receive it. Is there a way I can get the PUK code? Thank you in advance!

I have ordered a DSL connection starting from 1st of August. Due to some techinical issues, the Internet connection was activated two days later. But, the given landline number was not yet activated. When ever I tried to call it, the automated voice says that the number was not assigned yet. When will it be activated?? Will O2 charge the whole amount eventhough the telephone is not activated?

I have been trying to get internet for 2 months now, My issues began when they suddenly canceled my appointment without any prior notice and said they couldn't install internet on my address (event though the old tenant had o2 dsl) but then after checking with a seller the installation was available and a new appointment was booked. The salesman told me that the technician would call before going to my place on the appointment day he called after he arrived at my place, after rescheduling a new appointment on the appointment day the technician never showed up and now they asked me to wait for 3 weeks for a new appointment. The customer service hangs up on my face and no one is willing to do anything it's the worst customer service that I have ever experienced, how are Germans able to keep up with that? They Lie straight to your face, are rude and you can't do anything about that because you signed the contract. For any potential clients reading this, just DON'T, it is not wor

Hello, recently I started to have issues with opening one particular page. I tested that page from mobile phone over LTE and works fine. I narrowed issue to Homebox. Looks like error is on TSL handshake and Homebox has something to do with it. Anybody with similar issue? Thank you.