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Charged twice

  • February 15, 2019
  • 9 Antworten
  • 599 Aufrufe
D
Besucher:in

I have been charged twice.

Can someone check my account in here?

 

Edit by o2_Tatjana: moved thread to an other category

Lösung von Anonymous

Most of the packs will renewed automatically, if your balance is equal or more than the pack price. If you won't renew a pack or will exchage it with another one, you must first deactivate/cancel the pack and than should you top up your balance. And now you can book another one.
A moderator will check, if a refund for the first pack is possible.
Please wait for further informations (maybe in the next 24 hours)
    MariaMostrich

    9 Antworten

    A
    • Anonymous
    • February 15, 2019
    Hi!
    Charged twice for the same pack or charged for different two packs?
    Check it here: https://www.o2online.de/ecare-prepaid/auf-ab-buchungen
    MariaMostrich
    D
    Besucher:in
    • darvishzadeh
    • Autor
    • Besucher:in
    • February 15, 2019
    2 different packs.
    But the first one has been terminated in less than a day!

    First I had this one: o2 my Prepaid Data Pack L
    Then I had top up another 15 euros to select a package, this time I chose o2 my Prepaid S
    D
    Besucher:in
    • darvishzadeh
    • Autor
    • Besucher:in
    • February 15, 2019
    I cancelled the first one, but the app wasn't accepting my action. Then once it accepted, it cancelled my every package I had.
    A
    • Anonymous
    • Lösung
    • February 15, 2019
    Most of the packs will renewed automatically, if your balance is equal or more than the pack price. If you won't renew a pack or will exchage it with another one, you must first deactivate/cancel the pack and than should you top up your balance. And now you can book another one.
    A moderator will check, if a refund for the first pack is possible.
    Please wait for further informations (maybe in the next 24 hours)
    MariaMostrich
    o2_Katja
    • o2_KatjaModeratorin
    • Moderatorin
    • February 15, 2019
    Hello @darvishzadeh and welcome to the o2 Community!

    @TBCMagic kindly explained the situation, for goodwill i refunded you the price for the Data Pack L. :)

    Greetings, Katja
    D
    Besucher:in
    • darvishzadeh
    • Autor
    • Besucher:in
    • February 15, 2019
    goodwill? like you did me a favour? you are explaining to me how to use your system not to get stolen money and you did me a favour? wow.
    A
    • Anonymous
    • February 15, 2019
    goodwill? like you did me a favour? you are explaining to me how to use your system not to get stolen money and you did me a favour? wow.
    No!
    If you use the system in a wrong way, you will not get the maximum for your money. Nothing else.
    MariaMostrich
    M
    Besucher:in
    • Minami
    • Besucher:in
    • December 4, 2019

    Hello,

    I charged twice for 10 Euro and only charged a small package and have no more credit right now!

    Please help me to return the charge!
    thanks

    o2_Jan
    • o2_JanTeam
    • December 9, 2019

    Hello @Minami,

    as I can see, your issue has been taken care of in this thread already.
    In order to avoid confusion or miscommunication, it’d be best to not post in several threads; so if you have any further questions, feel free to use the other thread. :relaxed:

    Best regards,
    Jan.

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