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Dear o2.

my name is Evans Manu. I went through an ordeal yesterday when trying to install the DSL box in my apartment. Over four hours with no success. I followed the DSL help but still the box could not be activated. I really do not know what to do again.

i got stack at the point where i was told that”unfortunately i could not activate your DSL automatically so follow the following steps to activate it yourself. i followed and got to a point shown in the picture bellow. It stated that i should wait until all the processes turn green. In about three hours f waiting it kept on connecting and disconnecting in the first process. what should i do

 

 

Moin Moin, 

call 

Störungsannahme 

O2 DSL Telefon 
0800 52 51 37 8 Kostenfrei
Rufe diese kostenfreie Service-Rufnummer bitte möglichst von deinem Mobiltelefon aus an, da zur Problembehebung u. U. der Router neu gestartet werden muss und dadurch Anrufe vom Festnetz unterbrochen werden.

Try the O2 DSL Hilfe App this will shorter you Time on phone. You should speak German... 

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