Hello there!

ìve sent a notice to our finance / hardware department regarding the deduction from your banc account. It seems, that the deactivation of the cellphone contract was delayed by an error, that´s probably the reason for the deduction.

We´ll look into it, but it may take a few days.

Regarding your SIM-Contract: The cancellation of the Hardware-Contract does not equal a cancellation of your SIM-Contract.

I´d would be exactly that, if we´d be talking about new contracts and if there was a benefit on the tarif tied to the hardware.

In this case, we´d be talking about a “verbundenen Vertrag”, a connected contract.

All the benefits you receive are unbound, untied from the hardware. Since that is the case, the contract will continue (since there are no benefits tied to the hardware and because you renewed the contract).

If you have further questions, please don´t hesitate to contact us again

Viele Grüße,

Kurt

Thank you for looking into this matter. I have been hopelessly trying to contact the service centers and the hotline but they were not telling me what was going on. I can wait a couple of more days no problem. Again Thank you very much.

Hallo @fanoo ,

thanks for your patience!

The money is now on the way. It may take another week for it to arrive, but the approval process is done.

Viele Grüße,

Kurt