Hello, My previous contract with o2 was ending so i decided to renew the contract and order a cellphone aswell. I ordered a samsung note 10 with 260 Euro as down payment in the start of November. I was not satisfied with the phone so I returned it in 3 or 4 days. I recieved a mail saying that my return is accepted. I am not sure but i read on the website that if i return the handy the contract is cancelled aswell but that is not the case. 260 Euros were deducted from my account on the 29-Nov-19. I have already returned the phone why did that happen? How long will it take them to refund my deposit?
Lösung von o2_Kurt
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