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Hi O2 Team,

I have received bill of 100.68 Euro for the Month 23.10.2019 to 23.11.2019, I got my itemized bills from O2 shop it shows I dialed ISD  numbers on 23.10.2019 & 25.10.2019, I didn't dial any ISD calls for the specified numbers, Consumptions shows high on this 2 dates and charges 84 Euro, Please look on this and disabled  my ISD call, I enabled auto-debit options and O2 says I don't have the option to disable to contract also. I dial a hotline number but customer service was in Deutch so unable to register the complaint. Please do the needful. I don't want to pay huge amount for service which I was not utilized

Hi @DineshGermany,

welcome to the o2 community, I have moved your question to a new topic.

I have taken a look into your account and there is no indication that you did not make those calls.

However, I can restrict your account so that your phone is unable to make phone calls abroad. This would be convenient if you use your phone in Germany exclusively. It cannot be restricted to not calling a specific country, though.

If you’d like to stop your phone from calling international numbers altogether, just tell me and I will change the settings of your SIM card accordingly.

Best regards,
Jan.

Yes disable international calling now.

Hi @DineshGermany,

thanks for your feedback, I have now disabled international calls for your phone number, a text message confirming this was sent to your phone as well.

If you’d like to enable this feature in the future, you can do so by contacting us again.

Best regards,
Jan.

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