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I missed a payment and send payment via bank transfer according to the instructions on Nov 28th. I also referenced my customer # which is 60xxxx34. Can you confirm you received the payment?

Edit o2_Flo: Costumber Number anonymized.

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Hello @Alex208KarlMarx ,

in order to help you with your request, I need your mobile phone number and your four-digit personal customer ID. I'll send you a private message from o2_Support.

Please leave a short hint here, when you answered my private message.

Kind regards,

Andrea

Edit by o2_Andrea: changed message languange

Great thanks for the follow up

Hi @Alex208KarlMarx ,

good to see that your problem could be solved. :grinning:

Many Greetings, Solveig

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