English O₂ Community: Mobile

i’m from korea. arrived 29th jan. at frankfrut. bought sim at o2 shop in airport. 7.5GB data only sim - 50euro 7.5GB data + voice/sms sim - 50+10euro problem high-speed data exhausted so quickly. (2.5days, it’s impossible as my usage habit.) and cannot send sms   so i went to another o2 shop in zeil street. recharged 5GB data and activated. (30euro) but it doesn’t work!   what is my problem? note) instead of your sim, i bought vodafone sim at rewe market(9.99euro). it does it’s work very well while 3 days and still.

Hey O2 Team, Kindly I need your help for my mobile phone number that was unfortunately deactivated by your side couple of days ago probably for contract expiry! Since I’m abroad travelling these days and would be out of Germany till beginning of February so my question is: Is it possible to renew/ extend or choose new contract online or following your help assistance? If not and I’d wait till February to choose a new contract, is my number will still be the same till then which is the most important thing for me saving my number! Thanks in Advance 🙂

I started a new contract with O2, including new tariff and new phone. After ordering I realised that O2 still had my old address. I tried to update to my new address in the app, also website, but I kept getting an error message, I have the screenshots. I informed O2 that the address was wrong, I received a message from DHL saying that the delivery had failed. O2 told me that the phone would be back with them in 2 days and then, they could send it to the right address. I also managed to update my address in the app at last. I was confident that the phone would then be re-delivered to my current address. Suddenly, I get a message from DHL saying that the phone was successfully delivered to “someone in the buliding”! (I also have screenshots). I had to go all the way to my old address and look for this person who apparently received the phone, this person’s name is not on any of the doorbells. I even asked a resident there who told me that they have never heard of this person. S

Hello! I had a postpaid O2 sim back in Germany. I had to leave the country urgenty and I couldn’t cancel my contract. I would like  to know how to do the same. I’m not in Germanyt right now.  

I got a contract from o2 on December from Media Markt and while booking the contract i was been never informed of the one time activation fee also i was been given with 3 sim cards which i never opted,for which i have got 3x on time activation fee . Please help me to wave off this . My customer number (6xxxxxxx25)   edit o2_Solveig: persönliche Daten

I have an O2 contract and want to install the "Mein O2" app on the Iphone 8plus. AppStore tells me that this app is "not available in my country". As I am currently in Germany!

hi, my contract is up for termination or renewal in the next week, and shopping around i can get a new phone and a cheaper tariff than what is offered via o2, saving 15 euro a month via check24 for a 24 month contract with iphone XS and 20gb per month data, is it possible for o2 themselves to match this price as apparently i wont be able to keep my number if i do this?

Dear Sir / Madam, I have concluded two contracts with O2, for two handy numbers - one for me, another for my friend. Tarif O2 Free M Boost mit 20 GB.  As a present O2 employees gave us two free sim cards for 3 GB. They said these two sim cards are totally free.   I was surprised when I see that O2 took money for sim cards activation 4 times, instead of 2.  How I was trying to reach your company: 1.    In November I came to your office near Alexander Platz to explain the problem, but they said in rude form that they can’t help me.  2.    Secondly, at 07.11 I came to the office there I took the sim cards - Schloßstraße 34, 12163 Berlin. The employee said that it is a technical mistake, he will fix it and O2 will return my money in a week. He promised to call me back at 08.11. But he didn’t call back and I didn't get money.  3.    After that I send an email to the employee who make us sim cards - Steve N. (xxxxxxx

Hello, on Saturday 01 Jan 2020 I topped up 20 Euros on my O2 account and bought the Prepaid Data Pack XL. I received all the SMSs confirming the transaction and activation. Yet I have no data available. The system has my purchase history but say I have no data available. How can I get any help? Nobody at the Physical stores can do anything. They asked me twice to go to the Hotline and I was treated really bad by the Hotline as I cannot speak proper German to explain all of this. Thanks in advance.

Hi,   On 19th of January I ordered by mistake an extra 5GB of data (Surf Upgrade L) on my mobile account (in addition to the regular 4GB I have).  On the next day (20th January) I sent a Wiederrufsbelegrung to widerruf@cc.o2online.de. I received an automatic response tha my E-mail was received but since then I didn’t get anything.   Can someone help me look into my cancellation request?   Thank you. 

Hi there,  I hope you can help me. I have a 24-month contract with o2 in Germany. It expires in September 2020. However, I moved back to Ireland a year ago and have since lost my German phone. I can no longer log in to my o2 account because I have no access to my phone or my texts and I can not see how much more I owe o2 or how much it costs to cancel. I want to cancel my plan but how can I do this without having access to the lost phone? Really need your help as I'm paying for a phone that I haven't used in months. I have bills and contracts as proof. Thanks for your help!

Dear O2Team,   I want to avail number portability of my o2 contract sim( ending by 22-03-2020).   Please help me with the process and I want to take over the number in next week.   Thanks in advance. Regards Pramod

Having had a good experience with O2 in the UK, when I moved over to Germany I ordered a SIM-only contract for my unlocked iPhone. The SIM card arrived, and I followed the instructions to active the SIM. Unfortunately, although it can call and use LTE, it cannot receive SMS messages. This means I cannot register for a Mobilfunk-Kunde account, as I cannot receive the confirmation SMS. I also cannot receive SMS messages from Apple, PayPal or other German mobiles.  I have checked that the settings shown in https://hilfe.o2online.de/english-o2-community-43/mobile-settings-457904 are correct, removed iMessage/FaceTime, reset my network settings and even tried the SIM card in other iPhones. Nothing has resolved the issue.  Please could you suggest what I should do next?    

Hallo,   i have a big problem as my contact is terminated i want to prolong it on last day but it was deactive at night and was not able to prolong the contract and know its all close. I want the number back but they tell me evrey time new story and from last 2 week I am fedup and not able to understand where is problem.   could someone help in that problem

Hello, What is the minimum account balance/charges for the transfer of my current o2 prepaid number to another network?    Best Regards, Sachin

I have o2 unlimited prepaid plan contract. I am student leaving germany and returning back to my country by 15 of february 2020. How to end a contract and what to do?  Please help as early as possible. Should I go to O2 store where I made the contract. Hotline is german and i am not good at it. Thank you Doshi 

I bought a prepaid sim card for €9,99 that’s supposed to have 1,5GB. I activated the card successfully on the 21st Jan but now the card has stopped working today. I’m unable to call or use any data. I checked my balance and it’s €0,01, is that why it’s not working? I thought the package I bought included the data, so why do I have to top up to be able to use it?

Where I can find a email of this company that I can use for speak my problem PRIVATELY without having to be venting of the bill here in public. Thanks. ''I CAN'T USE THE ONLINE ASSISTANCE BECAUSE I DON'T HAVE A GOOD KNOWLEDGE OF THE LANGUAGE.''

Hi there. On 20 Dec I ordered two additional Data-only SIM cards. They have still not arrived and I haven’t received shipping confirmation? Can you please advise when they will arrive? I just checked the status and it is “In delivery”…   Edit by o2_Tatjana: moved to correct category, from SIM-Karte to English o2 Community

Dear O2 Team, I have requested via chat both of my prepaid lines to be taken to another provider and was confirmed it was done, then I have requested the other provider to take my number but the request was rejected by you due to a data mismatch. I have contacted you again via chat and the representative cofirmed the data is correct and asked me to resubmit the request, as it might have failed due to a technical problem. This request has also failed due to data mismatch although it matches my data I see online. Can someone take a look and send me the exact data you hold? myabe my previous family name is also registered. I’d appreciate your prompt help. Thanks.

I have just ordered a second contract (26.02), have received an email with lots of legal attachments and can now see in my account that the sim and contract have been posted. What I can’t see is what the mobile and landline number will be for this contract.  Is it possible to find this out now? Thanks, Jon.

Hello, I had lost my sim card, and went to an o2 shop (can give address if needed) to recover my sim, I recovered my sim card and the person there offered to extend my contract with a ‘deal’ that was offered that I pay 20 euros for 6 months and then 40 for the rest 1.5 years, I said yes, and we extended the contract, I received a contract from him stating the extension. now to my surprise I find myself billed 60e and when I look at the receipt I find that now I have two numbers, which is not what I agreed to, I kindly request that you immediately cancel this second registration and I not be billed for this, and that you put this person under investigation, This is not the service expected from a reputable company like O2. all specific information can be provided on request. Thank you

Hello, I would like to transfer my current mobile number from o2 prepaid to another network for my new contract. Can you please release my number 0176******58 for porting immediately? I have already kept 25 euro in my prepaid balance for the transfer fee.  Thanks in advance.   Edit by MXP_Alex: Handynummer mit * versehen

I just recently ordered a new phone with a 2 year contract with o2 and recieved a new postpaid number. I was using a prepaid o2 sim before, how can i port my prepaid number to this new postpaid sim.