Last month, I bought O2 contract from Main shop in Marienplatz, Munich for 2 year of 20 GB. But sale man cheated me and gave me two sims in 25 euro and said second sim is free. He told me that it’s the only option to get 20gb internet and then he gave me another sim and said it’s free so I took the offer as I don’t know that I can get 1 sim of 20GB for 20 euros.
In my first bill I found that I’m paying 20 (first sim) + 5 euro (second sim) and Activation of (40 euros) for each sim. So basically it is cheating as I don’t understand german and O2 is a big provider so I didn’t expect this kind of cheap tricks to lure your customer.
Today I went to the shop and explained them the whole situation and they are saying that I agreed for it whatever the conditions are very disappointing ...
So I want just to simply cancel my 5 euro sim contract and refund my activation fee as I like o2 service and want to continue with my 20 gb plan.
I would like more transparency while signing the contract. Or I get all the information from the first person (actually official o2 shop), or O2 helps me out and resolves this unpleasant situation. Being a BR employee I am evaluating the necessity to make it public via radio channels, since such dirty involvement in contract signing is not acceptable and should be made public.
My house address isn’t correct so please contact me via email
Edit by o2_Katja: Verschoben in unsere Englisch Community