Hi @TANITO23,

welcome to our English community.

I am happy to help you with the cancellation because of moving abroad.

You find a detailed explanation in this link: http://g.o2.de/w21 There you select the “cancellation form for moving abroad”.

Please provide the following documents together with the cancellation form:

• a deregistration certificate of your present place of residence in Germany
• a notification of your new foreign domicile (alternatively a confirmation of your employer or landlord)
• your approval for us to charge the all-inclusive basic fee for 3 months

I hope I could be of help to you.

Loving greetings,

Tobias

Hi @TANITO23,

I hope the information I gave to you concerning your cancellation was helpful to you.

If you have any questions, please do not hesitate to contact us here in our English community.

I look forward to your reply.

Loving greetings,

Tobias

I will like to cancel my o2 contract because I and my baby got a negative decision in our aslyum case and must leave the country or we might be deported back to our homecountry. How can I do the cancelation? 

Dear @Pretty7 ,

first of all I am sorry to hear that you have to leave our country.

You can cancel your contract with this form contract cancellation - moving abroad and send it together with needed information to our customer service address in Nürnberg. The address you ‘ll find in the form.

Whether this information was helpful for you, please mark the helpful answer, so other members can easier find an answer on their concern.

Kind regards,

Andrea

Hello, I will like to port my number to another operator, can I please get the Port Authorization Code (pac) and also to release my number. Thanks 

Which new provider did you choose?

Lycamobile, can you help me out? 

The PAC is not used in Germany for prepaid or postpaid (private). If you have a business contract, you must provide your customer number when porting.
The number 0800 - 22 11 12 2 is responsible for business customers. Note: The o2 employees in the forum do not have access to the business customer data.

For postpaid (private) and prepaid, you can get your mobile phone number released here. This is valid for 30 days (60 days for prepaid) and will be confirmed to you by SMS / email. Here in the forum you should be patient for a few days for further help or call the o2 hotline: 0176 - 888 55 222 (postpaid) or 0176 - 888 55 282 (prepaid)

Are you still in Germany?

You wanted to cancel your o2 contract because you are leaving the country.

Do you mean Lycamobile Germany or Lycamobile UK?

Dear @Pretty7 ,

your number is now released for porting and can be taken over by your new provider. The porting declaration is valid for 30 days.

The processing of a port (i.e. the time until the day it actually takes place) can take several days, but the actual technical transfer of the number is then quite fast, so there should be no major downtime.

Please make sure that all personal data at the new provider is exactly the same as you entered with us so that the transfer can work.

You will be charged 29,95 EUR for the porting, which will be shown on the final invoice.

Kind regards,

Andrea