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Not received my phone. But track and trace says it is delivered

  • January 4, 2020
  • 4 Antworten
  • 170 Aufrufe
G
Besucher:in

Hi

 

I have ordered my cellular and payed for a deposit. The track and trace says that it has been delivered succesfully, bit I haven't received anything.

 

How can I solve the situation for rwceiving the mobile or the money back?

 

Thanks for your attention 

Lösung von o2_Kurt

Hello @Guillembohigues ,

 

I´ve taken the liberty to answer your last request regarding the smartphone via personal message.

If you have further questions, please let us know here :hugging:

 

Viele Grüße,
Kurt

    4 Antworten

    o2_Tobias
    • o2_TobiasTeam
    • January 9, 2020

    Hi @Guillembohigues,

     

    thanks for your message.

     

    I have just sent a private message via @o2_Support to you. Please reply there to the private message.

     

    We will then check what happened to your device.

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • January 21, 2020

    Hi @Guillembohigues,

     

    until now, I have not received a response to my message I sent to you via @o2_Support.

     

    Did you already manage to clarify your issue concerning your device that did not arrive at your home?

     

    If you have any further questions, please do not hesitate to contact our English community.

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • February 1, 2020

    Hi @Guillembohigues,

     

    I just sent another message via @o2_Support to you.

     

    I look forward to your response there.

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • Lösung
    • March 3, 2020

    Hello @Guillembohigues ,

     

    I´ve taken the liberty to answer your last request regarding the smartphone via personal message.

    If you have further questions, please let us know here :hugging:

     

    Viele Grüße,
    Kurt

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