Skip to main content
Frage

Incorrect Direct Debit

Hello, 

I have had a direct debit attempt of 61€ even though my account which began on the 24.01.2020 is in credit for 239€ and should not be billed until the credit is used up. 

4 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

Did you have to pay this amount for the phone? If so, this does not have any affect on the bill for your mobile tariff. The money you paid will only be set off against the instalments for the phone.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
J
Rang

That’s correct, and I understand however my tariff is 29,99€ mtl - so I don’t know why an attempt of 61€ was made, there was also two incidents in the last month where 5€ and 6€ came out of my account with no explanation. 

bs0
Rang
Benutzerebene 7
Abzeichen +7

Do the 61 Euros appear in the invoice? If it is a new contract you will have paid the connection charge and the tariff for part of the month. 5 Euros (4.99?) could be the postage. Is there any information that might help identify the 6 Euros on your bank statement?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Flo

Hey @James GAP,

did @bs0s explanations help you :)?

Viele Grüße,

Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community