Frage

wrong tracking number

  • 15 Februar 2020
  • 2 Antworten
  • 150 Aufrufe

I ordered a speaker from O2 last week. I received an email that it was already been shipped, i tracked the shipment and it was stated in dhl website that it has been successfully delivered however i didn't received anyting. I call DHL about the concern, they asked for the tracking number,  when they checked it was under a different name. O2 gave me an incorrect tracking number. Tried calling O2 but i always get cut off. Any help please on how i can get my order. Thanks


2 Antworten

Benutzerebene 7

Dear @yenigee ,

 

first of all, welcome to our forum. Nice that you have found your way to us. :-)

 

To help you, I need your phonenumber and your four-digit personal customer key, to legitimate you. I'll send you a private message from o2_Support. Please leave a short hint here, when you answered my private message.

 

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

 

Kind regards,

Andrea

Benutzerebene 7

Dear @yenigee ,

 

I am still waiting for a reply on my private message eight days ago. Du you still need support?

 

Kind regards,

Andrea

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