English O₂ Community: Mobile

Hello, I cancelled my contract online and by phone in July and even received a confirmation of receipt of cancellation (Acknowledgement of receipt of your cancellation) by e-mail. But O2 still collects SEPA fees from my bank since then. I don't know how to cancel the contract now.

Hello, Real Inkasso have blocked my bank account but I’ve sent them a really long time ago that I’ve paid my 29 euros bill to O2. Now they’re charging me the full amount price of my contract with O2 declaring that this is due their service fees. I am lost and desperate for help. Does anyone faced this problem? Any suggestions on how to proceed, who to contact? Thank you.

Hi, I was wondering if it is possible to transfer/takeover the account for home wifi on the apartment that I am moving into. The previous tenant said they have a contract with o2. My goal is that we won’t have to wait for a few weeks to get our own account to be installed and just continue or upgrade their current subscription but transfered to my name. Thanks 

Hello,I recently renewed my Contract which is active and started on 07.09.2024, (O2 Mobile M Plus, with 35GB and 5G network.However, when I tried to connect to data or 5G, it is not working and I haven’t been able to connect to 5G since 07.09.2024.How can I proceed so I can connect to data and 5G?Many thanks in advance for looking int this matter.Best regards, Abgetrennt von und in neuen Beitrag verschoben

Hi, I have submitted the online contract termination form on 16.08.2024. I am still being billed every month. I am poor and this has been really difficult for me. I hope you understand. I submitted another cancellation form today.Please terminate all my contracts urgently. Can you also please refund the payments I made since 16.08.2024? It would be of great help to my financial situation.Account number: xxxxxxxxxxx Phone number: xxxxxxxxxxEdit: Personal data removed, o2 Michi 13.02.2025

I did a recharge today for my number with 15.49 euros but it isn't highlighted in my O2 account. This amount however has been deducted from my bank account Edit o2_Kathi 25.01.25 Moved from the section o2 Prepaid to English o2 Community: Mobile

HalloThis is my second month using O2. I unfortunately forgot to top up the required amount for renewal of my data pack. Does anyone have an idea of what I should do as it expired yesterday. Thanks edit o2_Solveig 12.02.2025, 10:16 Uhr verschoben von o2 Prepaid → English Community 

I am trying to confirm my identity by sent code but it couldn’t get it help me with that please. edit o2_Solveig 11.02.2025, 11:40 Uhr verschoben von o2 Home → English Community 

I bought a new e-Sim. I enter a phone number to register and it says I will receive an SMS. However, my SIM card is already locked because I cannot enter a PIN code. Therefore, I do not receive an SMS. How can I get the PIN code?

My ind IS very slow today despite having LTE idk what the Problem IS i rebooted the Phone checked the APN , preferred Network Type , everythimg IS Set AS usual still the Internet IS very slow i am writing this Message using WiFi which will end soon and i will have to ist without Internet for good knows how Long very poor quality of Internet in Region 85452.

Since I will go back to my home country. Is it ok to cancel my mobile data contract a day before my flight? Edit: Thread moved to our english community + title edited according to topic, o2 Michi 16.02.2025

Hi, I would like to pick up my phone rather than deliver. It is still in processing and I need it in 3 days. How can change or cancel the order? Edit o2_Bianca 14.02.25 09:32Uhr: Moved from Apple & iOS to English o2 Community mobile

Dear O2 Customer Support,I am extremely frustrated with the lack of response regarding my refund. I signed a contract for a MacBook and paid €185.99 in advance, but the contract was later rejected.The payment was made December 16th. I have received no update on my refund for over two months.Please provide an urgent update on the status of my refund.Best regards,XimenaEdit: Thread moved to our english community. o2 Michi 12.02.2025

I want to cancel my existing o2 postpaid contract and order a prepaid SIM. Also I would like to port my existing number to prepaid but they are asking me to select my old provider from the options. But there is no option as ‘o2’ for me to select. Which one should I select then?Edit o2_Bianca 29.01.25 10:51Uhr: Moved from o2 Prepaid to English o2 Community mobile 

Hello, I want change my network provider. I have a family plan with vodafone so I would like to keep my number but change the network, my number is XXXXXXXXXX, please help me with this.Edit o2_Bianca 09.02.25 10:34Uhr: Phone number removed. This is a public community and all users can view the information you post here. Therefore, you should not publish any personal data here.

I order iphone 16pro online with sim card. When it come to my adress, I can't activate my sim card. I call your customer service and they told me that they send me a new sim card. I am still waiting, that was last week at Tuesday. My name is Djordje Ilic, my adress is Rheine, xxxxxxxxxx. Thank youedit o2_Gerrit 10.02.2025 moved to English O₂ Community: Mobile and masked personal dataEdit o2_Kathi 11.02.25 Title adapted for a better overview

i accidentally ordered a sim card when i wanted to order an esim request. i want to cancel this order.Edit o2_Kathi 08.02.25 Verschoben aus dem Bereich o2 Prepaid to English o2 Community: Mobile

Hello O2 Community,I would like help in changing my current tariff which is €39,99 to a lesser one per month. I purchased the sim last month. The personnel told me he was doing a contract for 19,99 for me but rather did a 39,99 for me. The amount is too expensive for me to afford every month and I would like to change it to a lower monthly offer. Kindly assist me in the right steps to take to successfully change the tariff as the current one is too expensive for me. Thank you. Edit o2_Kathi 11.02.25 Title adapted for a better overview

пришло письмо от инкассо Edit o2_Kathi 08.02.25 Title adapted for a better overview + Moved from the section o2 Mobilfunk to English o2 Community: Mobile

Hi, I was traveling and lost my O2 prepaid sim card.I wanted to know what is the process to block the sim card and if I can get an esim as an replacement for the sim card as I need to use that number urgently.Thank you.edit o2_Gerrit 02.12.2024 moved to English O₂ Community: Mobile

Hi, Somebody made a fool of me 2 weeks ago… Called me in a bad moment, pretending to be DHL and saying that I have a package (and I was expecting a package from DHL)… and to leave it in Kiosk, he said he has to send me an SMS and I have to give him a code from it.. I don't speak German, so I didn't know what the SMS was about.. I was working and in a hurry, so I foolishly believed them and gave them 2 codes..After that they changed my SIM to eSIM… and since then I can not use my SIM card. I have no time to go to the o2 Shop to see my options.Now I'm being charged 180 euros…What are my options? I can't delete eSim profile on o2online.de.. On most of things I get this message:"A notice:At your request, we will not display your personal data on the Internet. If you would like to change this, please contact our customer service by telephone.” 

I have a contract O2 Mobile S Boost (ends in 09.2026) and decided for a new internet contract (O2 Mobile Unl. On Demand Online). I was convinced (by O2 Hotline worker) to change my contract to an infinite Internet, as I would have a big discount. I asked many times if the previous contract would be cancelled and if I would not be charged for both contracts, and he assured me that I would NOT be charged for both. And now I have two SIM cards and two bills, which are unaffordable for me.I would like to cancel the Mobile S Boost contract and keep just the Unlimited On Demand Online contract, with the discount I negotiated online (29,99 Euros), because that's what I was told would be done by O2.How can I proceed? I am afraid if I do it O2 will charge me the full price, and that's more than I can afford right now.And if it doesn't work I am afraid I will have to cancel both contracts.  Please help me. Best reg

Dear Sir,Madam,I am trying to recharge my O2 sim through O2 online portal , the amount has been deducted from my bank account but the plan has not been activated. It says, insufficient balance. I have tried to recharge plan of 10 euros two times. 20 euros has been deducted from my bank account, but the plan is not activated. Can i get refund of my amount. Need assistance as soon as possible. Thankyouedit o2_Solveig 12.12.2022, 11:56 Uhr verschoben von Prepaid → English o2 Community : Mobile  

Hello!I have 24 month tariff “O2 Free L Boost (LTE/5G)” started from 02.01.2023 with a notice period of 1 month.How is it possible to downgrade the tariff?I’ve read the article “How to extend your contract” but it is still not clear: can I downgrade earlier then after 12 months? Thank you!Edit o2_Kathi 11.02.25 Title adapted for a better overview

Hello,I have cancelled my contract last week and I haven't received any mail or confirmation of the contract being terminated. My sim works fine as well would it charge me for it's working since last week even though I have terminated the contract help me with it.