sim deactivated

Deactivated or blocked? What message does someone hear when they call one of your two numbers?

Its deactivated they are saying outstanding amount to be paid

then your contracts were terminated due to outstanding payments.

I had 203 euros outstanding and i paid 130 euros but it is not showing in my invoice 

Hello ​@Mihir Shah,

Thank you for reaching out to the o2 community. Often, solutions to a wide variety of problems can be found through discussion here.

I checked for you; your contracts are currently blocked and not (yet) deactivated.

Unfortunately, we cannot resolve payment issues here in the public forum. Please contact our customer service team by phone so our dunning department can work with you to make a payment arrangement and unlock the SIM cards.

Here you will find the various contact options, including our English hotline:  Kontakt aufnehmen und Hilfe finden | o2

Best regards

Giulia

I cannot call my sim is deactivated and i paid the full amount 

Hello ​@Mihir Shah,

you can also chat with our dunning department via their live chat with your Mein o2 customer account login.

Best Regards,

Gerrit

Ok

Good morning ​@Mihir Shah.

I hope you got the support you need for your SIM card. Please feel free to give us feedback here if you like 🙂