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sim deactivated

  • Okt. 16, 2025 12:29 PM UTC
  • 9 Antworten
  • 81 Aufrufe
Einsteiger:in
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My sim is deactivated for past one week i have also paid the bill but the amount is not updated in my o2 it is very difficult. My 2 numbers are deactivated.

Lösung von o2_Giulia

Hello ​@Mihir Shah,

Thank you for reaching out to the o2 community. Often, solutions to a wide variety of problems can be found through discussion here.

I checked for you; your contracts are currently blocked and not (yet) deactivated.

Unfortunately, we cannot resolve payment issues here in the public forum. Please contact our customer service team by phone so our dunning department can work with you to make a payment arrangement and unlock the SIM cards.

Here you will find the various contact options, including our English hotline:  Kontakt aufnehmen und Hilfe finden | o2

Best regards

Giulia

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    9 Antworten

    Bumer
    Legende
    • BumerLegende
    • Okt. 16, 2025 12:35 PM UTC

    Deactivated or blocked? What message does someone hear when they call one of your two numbers?

    Einsteiger:in
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    • Mihir Shah
    • Autor
    • Einsteiger:in
    • Okt. 16, 2025 12:54 PM UTC

    Its deactivated they are saying outstanding amount to be paid

    Bumer
    Legende
    • BumerLegende
    • Okt. 16, 2025 1:00 PM UTC

    then your contracts were terminated due to outstanding payments.

    Einsteiger:in
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    • Mihir Shah
    • Autor
    • Einsteiger:in
    • Okt. 16, 2025 1:16 PM UTC

    I had 203 euros outstanding and i paid 130 euros but it is not showing in my invoice 

    o2_Giulia
    • o2_GiuliaTeam
    • Team
    • Lösung
    • Okt. 22, 2025 10:47 AM UTC

    Hello ​@Mihir Shah,

    Thank you for reaching out to the o2 community. Often, solutions to a wide variety of problems can be found through discussion here.

    I checked for you; your contracts are currently blocked and not (yet) deactivated.

    Unfortunately, we cannot resolve payment issues here in the public forum. Please contact our customer service team by phone so our dunning department can work with you to make a payment arrangement and unlock the SIM cards.

    Here you will find the various contact options, including our English hotline:  Kontakt aufnehmen und Hilfe finden | o2

    Best regards

    Giulia

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    Einsteiger:in
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    • Mihir Shah
    • Autor
    • Einsteiger:in
    • Okt. 22, 2025 10:48 AM UTC

    I cannot call my sim is deactivated and i paid the full amount 

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Okt. 22, 2025 2:03 PM UTC

    Hello ​@Mihir Shah,

    you can also chat with our dunning department via their live chat with your Mein o2 customer account login.

    Best Regards,

    Gerrit

    Einsteiger:in
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    • Mihir Shah
    • Autor
    • Einsteiger:in
    • Okt. 22, 2025 3:38 PM UTC

    Ok

    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • Okt. 24, 2025 8:43 AM UTC

    Good morning ​@Mihir Shah.

    I hope you got the support you need for your SIM card. Please feel free to give us feedback here if you like 🙂

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
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