delay in crediting to my account

Is it prepaid or postpaid?

Hi,

It is prepaid. Thanks.

There is now a different bank account for prepaid. The other transfer will be refunded.

IBAN: DE87700202700037080608 BIC: HYVEDEMMXXX

Thank you for your prompt reply. Much appreciated.

Hello ​@Linda.hp,

welcome to our o2 Community 😀

I'm glad Bumer was able to help you quickly.

For transfers, we recommend sending a text message with the keyword "Überweisung" or "Bank" to short code 56656. The correct bank details and the purpose of payment will then be sent in return via text message.

Did the transfer work and did you receive the first transfer back?

Best regards

Giulia

Hi Giulia

Thank you for the follow-up!  I didn’t use bank transfer this time, I tried topping up with a credit card instead. Unfortunately, I still haven’t received my first transfer. Could you please help to check on it?  Thank you.

regards

Linda

How long ago was that? The money should be refunded within a week.

The transaction was made on 6 Oct 2025.  Till now, no refund advice has been received from the bank.

That should have been refunded long ago. You can't access prepaid from here. Ask in the chat if you can get a credit for it.

o2 Prepaid-Chat

​@Linda.hp Did you contact us via our prepaid chat and were we able to find and allocate your payment?

Thank you all for following up! Just got the refund from my bank — you guys are awesome!

Thank you for feedback, ​@Linda.hp, I am glad to read that you got the refund 🙂

Best Regards,

Gerrit