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Replacement SIMnot received

  • October 23, 2025
  • 2 Antworten
  • 15 Aufrufe
M
Besucher:in

Hi, I ordered a replacement SIM on the 8th of October, which never arrived and I called customer service on the 18th of October and the rep said she will send another replacement, which again has not arrived till date. Address and name are all correct. Why this issue? Could someone help here please?

2 Antworten

Bumer
Legende
  • BumerLegende
  • October 23, 2025

Are you offered a replacement SIM for activation online?

o2_Kathi
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • October 24, 2025

Hello ​@MinJo.

Welcome to our community. Thank you for sharing your concern with us 🙂

We are sorry to hear that you did not receive both replacement SIM cards. When was the second one sent, and did you receive an email confirmation for both?

Please feel free to respond to Bumer's question.

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