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Invoice paid but I cannot use the services.

  • October 27, 2025
  • 2 Antworten
  • 17 Aufrufe
M
Besucher:in

I paid the invoice for both months because, for some reason, the payment was not debited from my new bank account on 22.10.2025. I cannot download the eSIM cards, I cannot change the bank details or do anything else. I have already sent you an email with proof of payment. Could you please assist me?

2 Antworten

Bumer
Legende
  • BumerLegende
  • October 27, 2025

First, check the customer portal under Invoice/Annual Overview to see if your payment has been received.

o2_Manga
  • o2_MangaModeratorin
  • October 30, 2025

Hi ​@MihaDE 

welcome to our community. Pleasure to meet you. 🙂

As your account is balanced now, you should be able to use all services as usual. 

If there are still problems just let us know. 

Greetings 

Manga

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