roaming in Mexico not working

Forum|Forum|1 month ago
October 29, 2025
4 Antworten
57 Aufrufe

wilko333
Besucher:in

I prepaid for Roaming Plus World to cover my trip to Mexico, but for the last 2 days I have had no access to data. I received an SMS a week ago saying it was almost up and I'd have to buy more, but nothing since. I also can't add more via Meino2. I have also tried toggling to a different network and restarting. Please help!

Edit o2_Kathi 29.10.25 Moved from the section Packs, Optionen & Ausland to English o2 Community

Lösung von Bumer

Can you see in the customer portal that 2GB have been used? You can book additional data via SMS. Send one with the word *WELT* to 80112.

Bumer
Lösung
Forum|Forum|1 month ago
October 29, 2025

Can you see in the customer portal that 2GB have been used? You can book additional data via SMS. Send one with the word *WELT* to 80112.

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o2_Bianca
Moderatorin
Forum|Forum|1 month ago
October 29, 2025

Hello @wilko333,
Welcome to the o2 Community. We're delighted that you've decided to get in touch with us. Of course, we would have preferred a more positive reason for your first post. Have you had a chance to try out Bumer's tip yet?
Kind regards, Bianca

Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt

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wilko333
Autor
Besucher:in
Forum|Forum|1 month ago
October 29, 2025

Ahhh that worked! It wasn’t showing in the portal how much I had left so I guess there was a glitch :)) great hack

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o2_Kathi
Moderatorin
Forum|Forum|1 month ago
October 29, 2025

@wilko333 Thank you for your feedback. We're glad you found the solution you were looking for here. Feel free to contact us again anytime if we can be of assistance. Have a great time in Mexico! 😊

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝

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