FAQ section and overview of our services

In addition to our English community, where you can find support by helpful users and moderators, we also have numerous faq-articles. We want to provide you with relevant information and assist you in various situations, like moving or technical errors.

Netiquette

• Our forum guidelines

General

• Translate website into English
• All Forms, Price Lists and Brochures

Contract

• Managing your account online
• Mein o2
• How to extend your contract
• Mobile 24- month-contracts and its conditions
• Taking over a mobile contract
• Legitimation for self-employees
• Extraordinary dismissal because of moving abroad
• Contract Cancellation
• Revocation of contracts
• Number porting

SIM-Card & Mobile Settings and Network

• Ordering and activation of your SIM
• PIN and PUK
• Mobile settings
• How to block your SIM and/or mobile number and reactivate it
• Self help guide for network issues
• RCS messaging

Tariffs & Options

• General information about o2 tariffs
• Tariff Archive
• Product information sheets
• Blocking Third-Party Providers
• Third-Party Providers & value-added Services
• Discounts and offers
• The partner card - FAQ
• Roaming for contract customers

Payment & Bill

• My bill seems to be incorrect - what can I do now?
• Payment reminder
• Cancelling third-party services on your mobile phone
• How do I pay my outstanding bill?

o2 My Handy & Hardware

• o2 My Handy
• My Handy Premature Payment / Contract Termination
• Defective device
• Device return

Network

• o2 network error: First aid tipps
• o2 network error: Live-Check
• o2 network error: Live-Check results

Prepaid

• Register prepaid sim card
• Further questions: registration and identification of your prepaid sim-card
• SIM Lock: How to activate your o2 Prepaid phone
• Top-up options for Prepaid
• How to check your balance - Prepaid
• Prepaid - tariffs, packs and options
• Prepaid - further questions and answers
• Mobile Porting o2 Prepaid

DSL

• How to move your DSL connection to a new appartment
• Move to another appartment- Can I cancel my current contract?
• How to do a cancellation due to moving abroad?
• How to create a technical error ticket for (V)DSL line at o2
• How to set up your o2 HomeBox 6641
• Configuring a Fritz!Box for o2 DSL and change the system language to English, Spanish etc.
• How to change your WiFi key - o2 Box 6641

Titelbild: Foto von Pixabay von Pexels

Latest Update: 10/2022