Warum O2

Roaming for contract customers

Roaming for contract customers
Benutzerebene 7

All o2 contracts contain an option for using the contract abroad as well. About the several options and also different price classes depending on which country you’re visiting, an overview will be presented in this FAQ.

There are several differences depending on which roaming tariffs and monthly packs are active.

All information are available here as well (available in German language only): Click here.


If you’re not sure which roaming option is active in your contract, you can check it online at Mein o2.

Check it online via roaming options: Click here.

Check your data consumption abroad online as well: Click here.



EU Roaming Regulation

The first thing we want to talk about here is the EU Roaming Regulation of 2017.

According to the EU Roaming Regulation, which came into force on 15 June 2017, the previous surcharge for outgoing calls, text messages and data usage in other EU countries, Norway, Iceland and Liechtenstein no longer applies. This means that these services of your O2 tariff will be charged according to the domestic tariff in the new EU roaming.

EU roaming is already automatically activated for all new tariffs taken out after 15.06.2017.

If you have an older tariff that was taken out before 15.06.2017, you can decide for yourself whether you want to switch to the new EU roaming or whether you would rather continue to use your current EU roaming option with the previous regulations for international use as usual.

Only O2 customers who already used an EU roaming option from O2 before 15.06.2017, which also offers services analogous to the domestic O2 tariff in other EU countries at no extra charge (e.g. "Roaming Basic", "Weltzonenpack" or "Mobiles Internet Ausland"), were automatically switched analogous to the new EU roaming regulation.

Check what is cheaper for you and compare the benefits of your current EU roaming option with the benefits of the new EU Roaming Regulation in My O2 or in the My O2 App under "Tariffs & Options".

Switching to the new EU roaming is not advantageous in all cases. Some tariffs already include (special) conditions for use abroad that would be eliminated by the changeover, e.g. the "EU roaming flat rate".

As a rule, it is worth switching to the new EU roaming if your domestic tariff includes extensive inclusive services and you use roaming services predominantly in other EU countries.


What EU roaming offers you

If you are abroad in the EU, incoming calls have been free of charge since 15.06.2017.

You can also use the services of your domestic tariff or pack (calls, SMS, data usage) in other EU countries at no extra charge. In the case of frequent use, surcharges may be levied in addition to the domestic price in accordance with the EU fair use policy. Further details on the EU fair use policy here.
Once the inclusive units have been used up, the same prices per minute / per SMS / per MB apply as for domestic use.



The options


Roaming Basic (EU roaming tariff)

  • Outgoing calls: Domestic price
  • Incoming calls: 0.00 €
  • Sending SMS: domestic price
  • Data usage: domestic price


Roaming Day Pack
Billing according to consumption + day pack for mobile surfing
Only bookable for existing customers in o2 Blue tariffs
World zone 1:

  • Outgoing calls: 0.19 € / min. + 0.75 € / call
  • Incoming calls: 0.75 € / call + 0.15 € / min. from the 61st min. onwards
  • Sending SMS: 0.10 € / SMS
  • Data usage: 1.99 € / 50 MB per calendar day


EU Day Pack
Relax with a day package for telephony, SMS and data.
Only bookable for existing customers on o2 Blue tariffs.
World zone 1:

  • 25 min. included. After that 0.20 € / min. for outgoing calls and 0.0135 € / min. for incoming calls
  • 25 SMS included. Thereafter 0.07 € / SMS
  • 50 MB included. Thereafter 1.99 € / 50 MB data per calendar day


EU Roaming Flat
Secured with 1 GB for surfing in the EU, including Switzerland.
Only bookable for existing customers in o2 Blue tariffs.
World zone 1+2:

  • Telephone flat rate: calls to all German networks + within the country visited.
  • 0.07 € / SMS: SMS dispatch world zone 1
  • 0.09 € / SMS: SMS dispatch world zone 2



World zones

Of course, it is important to know that the different zones of the world are also reflected in different price ranges. The EU Roaming Regulation mentioned here, for example, only applies in world zone 1. But which countries exactly does world zone 1 cover?

Zone 1 (EU): The respective member states of the EU (currently: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Guadeloupe, Greece, Hungary, Ireland, Italy, La Réunion, Latvia, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden and Vatican City) as well as all other countries to which the price requirements pursuant to Regulation (EU) 2015/2120 of 25 November 2015, as amended, apply (currently Iceland, Liechtenstein and Norway). Regulation (EU) 2015/2120 of 25 November 2015 as amended from time to time (currently Iceland, Liechtenstein and Norway). If the price requirements pursuant to the aforementioned EU regulation are no longer applicable in a country, the country automatically falls into zone 2 and the price shown for this zone applies.

Zone 2: Andorra, Gibraltar, Great Britain, Isle of Man, Switzerland. Note: For Great Britain, only the price according to Zone 1 (EU-regulated) will continue to be charged until 31.12.2021 (subject to extension).

Zone 3: Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Israel, Canada, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Puerto Rico, Russia, Serbia, Turkey, Ukraine, USA and Belarus.  

Zone 4 (Rest of World): All other countries where O2 has a roaming agreement. More information under Roaming partner networks abroad.

The prices in the regulated EU roaming tariff Roaming Basic (also called World Zone Pack, Mobile Internet Abroad) apply to all O2 tariffs as long as no Pack option has been booked.
Row by row: Calls to Germany and in the same zone, incoming calls, SMS dispatch, data usage.




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