Downloads: Forms, Price Lists & Information

Downloads: Forms, Price Lists & Information

You can download all our forms, price lists and other brochures

Please make sure that a PDF reader is installed on your device. We recommend using the latest version of Adobe Acrobat Reader (Adobe Acrobat Reader DC – installation for all versions).

Please note: All documents provided on this page are available in German only.

Forms

Forms for Mobile Phone Tariffs

• Change your personal identification number (Persönliche Kundenkennzahl): Download
• Phone book entry for o2 customers: Download
• Portability of a landline number to an o2 mobile phone tariff: Download
• Conversion from private customer to business customer / self-employed customer: Download
• Form for legitimization to forward your calls: Download
• Form to change your bank details (SEPA): Download
• Cancellation due to moving abroad: Download
• Contract dispute: Download
• Early repayment of MyHandy contracts: Download
• Death of the contract owner: Download
• Granting of a power of attorney: Download
• Revocation of apower of attorney: Download
• Fair Use Policy Calculation: Download

Forms for o2 DSL / o2 MyHome Customers

• Number portability: Download
• Transfer of a domain: Download
• Deletion of a domain: Download
• Phone book entry for o2 MyHome: Download
• Form to change your bank details (SEPA): Download
• Death of the contract owner: Download
• Granting of a power of attorney: Download
• Revocation of apower of attorney: Download
• Cancellation due to moving abroad: Download
• Contract dispute: Download

Forms for o2 Prepaid Customers

• Change of prepaid account owner: Download
• Payout of credit for o2 prepaid customers: Download
• Contract dispute: Download

Waivers (Declarations of Renunciation)

• Waiver: Vodafone (to transfer your Vodafone prepaid number to o2): Download
• Waiver: Telekom (to transfer your T-Mobile prepaid number to o2): Download

Withdrawal / Revocation

• Revocation instructions for mobile tariffs (private customers): Download
• Revocation instructions for o2 MyHome: Download
• Revocation instructions for the consignment of goods: Download

Price Lists

Mobile Communication & DSL

• Price list: Mobile (postpaid) – tariff prices: Download
• Price list: Mobile (postpaid) – roaming and additional services: Download
• Price list: Mobile (prepaid): Download
• Price list: o2 DSL (private customers): Download
• Price list: o2 Homespot (postpaid): Download
• Price list: o2 Homespot (prepaid): Download
• Price list: special numbers and premium services: Download

Incoming Calls Abroad

• Price list (March 2026): Download

Premium Services

Please note that the contact details of the respective third-party provider are also stated in your itemized bill.

• Third-party providers and value-added services: Download

Terms and Conditions

Terms and conditions for:

• Mobile
• o2 MyHome
• Prepaid
• Products

Apps, Services and Data Protection

• o2 TV: Download
• o2 Protect: Download
• WOW streaming service (Sky Deutschland Fernsehen GmbH & Co. KG): Download
• o2 Cloud: Download

Mobile Phone Insurance

• Mobile phone insurance: Download

Service Descriptions

• Mobile services: Download
• o2 MyHome: Download