English O₂ Community

 Hello O2 team ,I hope you’re doing well! I today signed a contract of a new SIM card with O2 without me understanding what I was doing .The situation is the fellowing : I own an O2 SIM card that I bought three weeks ago with a phone plan and I wanted to transfer my old phone number to my new purchased one.What happened is that the O2 costumer service guy made me sign new contact for another O2 SIM card without explaining it to me although I have explained that I already own a SIM card .I want to immediate cancel the new contract and get back my refund ( 40 euros ) as soon as possible as the law allow me to withdraw the contract within 14 days. I wanted to switch my old number to my new O2 one but I ended up having two separate SIM cards and SIM plan that I will never use .So I clearly announce that I want to cancel the contract as soon as possible without any charges against me.Thank you for your understanding and I’m looking forward for a fast reply please .Edit o2_Bianca 31.01.24 08

Greetings,One of my friend is using Prepaid S and she always tops-up before automatic extending time (following text message notification by o2) so that she always makes sure that her Prepaid S is successfully extended for one more month (just like myself)However, for some time, she had to leave Germany and left the balance with 0 amount and naturally Prepaid S was not extended that time. Two days ago she came back to Germany and we topped up enough money/credit for one month extension for pre-paid S tariff. However nothing has happened yet.In o2 website, it tells us to dial numbers *107# and pick up our tariff however when we dial the number, it only shows our current basic tariff (o2 Loop) and we don’t have any oher choice other than close the window with a “Close” button.We have enough credit in our balance. How can we continue with pre-paid S tariff just like that we used to do? What are we supposed to do?Best Regards,Hakan 

Hello, unfortunately I had an accident at work and I have to leave Germany. I have been dismissed from my job and have to leave the company accommodation on October 5. On September 30, I am going to leave my place of residence. I have a 24-month HomeSpot 5g 100mb/s contract with a rented router. When going to an o2 store, is it enough to return the router with the card and show the check-out form from the place of residence? Unfortunately, I have a problem with registering in a new country because I don't really know where I will live. I have to stay in a friend's apartment and then look for an apartment on my own.

Hi everyone, I ordered a new eSIM on my phone device, and by mistake I deleted it from the phone.I’m not able to activate a new eSIM due to the fact that I have now the eSIM in “Pending status” (in app says “In Aktivierung”)Cannot activate the eSIM since I don’t have in the mobile phone anymore and I’m stuck in the loop. When I’m trying to scan the existing eSIM profile, the phone says:“Profile already downloaded”Subject Code: 8.2Reason Code: 1.2 Perhaps the profile needs to be deleted somehow, or something else...Can someone help me there? Thanks

Hello, I have problem with Mobile Data Internet.I have bought the SIM card at Rossman and I have activated it through PostIdent Coupon, but my mobile internet is not working now.I am using Iphone, when I turn on 3G it goes to E.LTE not working also.I have been to 3 o2 markets to see if they can fix the problem but I have had no luck.Also today I made a call to Hotlines o2 but still I couldnt get my Mobile Data internet to work.Edit o2_Bianca 07.11.24 08:42Uhr: Moved from Mobilfunkdienste to English o2 Community mobile 

How to cancel O2 TV M. I don't watch TV and I don't want to pay for it. I got this postpaid connection on Jan 2022. I realised last month bill, that my billis having O2 TV for 4.99. since then I have tried online website and don't find any option to cancel it. I am kind of now thinking to change the number if I don't get any way to cancel TV option. Is there any easy way to cancel only O2 TV from my contract ? I don't want to 4.99. kindly help !o2_Katja: Moved to our english community

End of My prepaid o2 is tomorrow. I ordered a postpaid from Mediamarket so it has a new sim card and asked them to keep my prepaid SIM card because  l want to use my prepaid number postpaid. They told me it takes time around one week  .But today I got a Sms which mentioned to automatically charge my prepaid. I don't want it recharge . I am afraid the o2 has my bank account info . I only want to use postpaid. How can cancel automatic prepaid ? #  edit o2_Manga: Titel themenspezifisch angepasst. 

Dear Community members,I’m o2 customer since 2017. I had no issues with my internet until I moved from Düsseldorf to Düren in 2021.In September 2021, originally I had o2 DSL connection ordered for a plan that fits my need (i.e., speed @ 50 Mbps) at my address (52349, Düren). However, together with customer care executives I realized that maximum speed I get is 5-6 Mbps), and as per suggestion I got my contract converted to o2 Homespot 2 (LTE) from DSL to get the speed comparable to 50Mbps.This was fine until September 2022, when I noticed reduced speed to ~ 1-10 Mbps, and frequent interruptions. On contacting customer support, I was informed about technical issues (tower related) in my locality, and was also informed this may take even one week, one month or one year. In first quarter of 2023, I found the speed got better, so I filed reimbursement for past issues, for which I haven’t heard back yet.Anyway, from past 4 months, I have similar issues back (i.e., speed @ ~ 1-10 Mbps). More

I have the 10 euro O2 prepaid plan with 8gb data, with a 6 month validity, valid in EU countries. I am far from reaching any of those limits.In Croatia I have no internet connection and the cellular symbol is grayed out and only show weak signals (G, H and 3G). I have restarted the phone and reset network settings to no avail. Does anyone have advice on what to try next?  o2_Giulia, 14.10.2024, 17:19: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

Hello.. how could I activate the MERGE CALLS function?  Thanks for your quick reply. JPABLOQA   Edit by o2_Katja: Abgetrennt und verschoben zu English Mobile

Dear all, I am starting to believe that o2 deliberately mislead customers to get them to sign contracts.About a month ago, I was convinced by an o2 representative in the o2 shop in Essen to enter a contract. The contract according to him, stipulated a monthly fee of 35 euros, due to a campaign that was ongoing . I asked for a copy of the contract , to which I was told I would receive it by email.  Upon receipt of the contract however,  I noticed that the bonus was not included, so I went back to the store and he highlighted a part in the contract that showed the discount will later on me added and I should wait for my first invoice. First invoice comes and yet again, the discount was missing.  At this point he contacted o2 center and reassured me that I will receive a refund. 2 weeks later I receive a call from o2 representative telling me that the employee at the store had made a mistake,  and that I was not eligible for the discount, she advised that I should go back to the store and

I just have started using the homespot from yesterday. It was finely working after inserting the SIM card. However from this morning the red light is blinking next to the LTE. Please could you help me to sort this out?  Edit by o2_Andrea: verschoben von English o2 Community: Mobile zu Broadband & Landline

Hello, I mistakenly bought a data pack “o2 my Prepaid Data Pack XL” thinking it was a tariff (since whole website is only in German and it directly shows the data pack options when you look for tarifs) and immediately canceled the package. I couldn’t get a refund but also now I can’t use the data pack I paid for. My intention was that the package I bought unintentionally was not renewed after 28 days.  Even if I can't get a refund, is there a way I can use the package I paid for? Thank you.

In 2019 August I took an iPhone XR and sim together from O2 in a contract. They said my contract will be for 2 years but later when I visited O2 shop 3 months before the end of my contract I got to know that they made my mobile contract for 4 years. I was paying around 52 euros every month, but they said I was paying 23 euros for sim card only. In my O2 app I can see I have two numbers under my contract, but I only have one sim in my mobile. I was totally unaware of the other sim card. I never used the other sim card and the internet service as it shows I have 10 GB under that sim card contract. I thought its 2 number under one sim. I terminated the contract because it was expensive then I got a call from O2, and they offered me the contract at the price of 8.99 euros and I said yes. But this month I received an email stating that I have an invoice for €22,48. Then I visited O2 shop in other city, and they explained me that I have 2 separate sim cards, and this is the invoice that I am

I hope this message finds you well. I am writing to inquire about the status of my phone contract for the Samsung S22 Ultra, which I purchased in November 2022.Recently, I received a phone call informing me that my contract is scheduled to end on November 17, 2023. As I will be relocating to India, I do not intend to extend or renew the contract beyond this date. During the call, I was provided with a link to manage the cancellation, but I would appreciate your confirmation as to whether my sim contract will indeed be terminated on the specified date.Please advise if any further steps are required from my side to ensure the cancellation process is completed smoothly.Thank you for your assistanceedit o2_Gerrit 16.10.2024 moved to English O₂ Community: Mobileo2_Giulia, 18.10.2024, 16:10: moved from to separate post

I ordered an eSIM as a replacement for my current physical SIM card.I was able to successfully scan the QR code for the eSIM.And I followed instructions to activate the eSIM from the O2 Online portal.But my eSIM is still showing as disconnected in the mobile phone.At the same time, my physical SIM card has disconnected now.So it looks like the activation request was partially completed i.e. the previous physical SIM card was deactivated, but the replacement eSIM has not been activated.Could you please activate the eSIM.

Hi,I have O2 wifi in my apartment which disconnects sometime and I restart it to make it work. However now its not working at all. I cant find the wifi name on my phone or laptop. Im attaching the picture of the homebox lights. What can I do? edit o2_Gerrit 17.10.2024 moved to English O₂ Community: Broadband & Landline

I preordered the iphone 16 pro max at a shop on 26/09/2024 and it was supposed to come within this weak . I received the emails with the order number but when i check the status on the order it says that there is no order with the data i provide . Also at the app i cant visualize the phone neither the contract  o2_Giulia, 02.10.2024, 16:46: verschoben von Apple & iOS: iPhone, iPad, Apple Watch & mehr zu English O₂ Community: Mobile

I bought a o2 my Prepaid S simcard at O2 Store in East Side Mall in Berlin. I was charged 30 EUR in total. I notice it should cost only 9.99 EUR. Is there a 20 EUR activation fee ? Thank you.Edit o2_Larissa: moved to English o2 Community: Mobile

Hi there,i will place it as an example because for me the subject is quite confusing.Let’s say you have a contact with O2 Germany (including EU-Roaming) and you’re traveling to Greece.In your tariff you have all flat - mobile and landline numbers.Can you call Greek mobile and Landline numbers while being in Greece without extra charges?Cheers,Orestis edit o2_Tobias: moved from o2 Mobilfunk: Vertrag & Tarife to our English Community

HelloI need help with  my o2 homebox..I started using o2 from January. The first box I received didn't have internet connection even after two technicians came, so I complained about it  and I was told I will get another router which  I got,.so the new router  came and the internet started working but it sometimes disconnect and connect.even when it disconnect for a whole day I didn't  care as long as it comes back on..but for the past one week now it disconnected and it hasn't connect back..it's just blinking red and blue on internet  and the wlan light has a stable  blue  but the dsl has no light.i have done all I could  do by using the o2 my service app but no results. ThanksEdit by o2_Katja: Moved to our english community

öffentliche IPv4 Andresse  (public IPv4 address ) for  "o2 HomeSpot" Public IP freischalten, (Unlock public IP )Critical information: First you need to post here in the community or contact O2 customer service directly to set up your öffentliche IPv4 Andresse (public IPv4 address)There is a one-off payment for your public IPv4 address.Next you need to make a small change in your router settings.How to make the changed on the HomeSpot RouterChange the APN from “internet” to “netpublic”.You´ll find this option in the menu:First, you go to the "Connectivity" tab in the router settings.In the next tab, you then select "Mobile Settings".There you will find a point called "APN Settings". This is set to "Auto" by default. You now set this to "Manual”.The first line already says the name "internet”, you change it to the name "NETPUBLIC"You can theoretically leave the remaining fields such as username & password blank and leave IP type on "IPv4 & IPv6" and confirm at the end.If your rou

Hi, next week i will travel to Luxembourg, Italy, and Prague, as well as several German cities. I already have a German number O2 SIM card that I’ve been using. However, whenever i travel outside of Berlin (Bremen and Prague), I can’t go online. How can I set my O2 card to be able to go online when I’m outside of Berlin.   Thank you so much!

Hello, So this is one of the many issues i have with this precise shop in Trier. As a client the only way to reach them is physically by taking a day off and going to the shop yourself.I tried more than hundred times during this last year to reach them by call. Not once did they response to my calls. How does O2 control which shops provide the minimum service they are supposed to ? Is there a way to get an email contact of the store manager ? Why is it so easy for a store to hide from their client ?  Thank you for your answers.best, 

Hello, I'd purchased Samsung S8 contract with O2 (24months) along with a new sim (+490176xxxxx890). I had requested for MNP(Mobile number portability) of my old number(+490176xxxxx288), Old number is also of O2. Now I don't want to do MNP. That means, I would like to use the new number itself. Could you please cancel my MNP application? Regards, Kiran R. edit by TBCMagic: Please do not publish personal data. Here is a public forum! Thank you! ☺️