English O₂ Community

Hallo, warum akzeptiere ich die telefonische Ratenzahlungsanfrage nicht?Edit o2_Antje: Separated & Moved to English Community.Edit o2_Kathi 29.12.24 Title adapted for a better overview

Hello,I recently signed up for the o2 Prepaid S plan.  I received my SIM and followed the steps to activate it which eventually worked.  However, in the online account it said i was on the basic plan until i top it up.  I tried to top up but said it was unavailable, and so i set up auto payment, and it said payment would come out within 5 days. Payment came out after 5 days, and the correct plan shows as active.  Great.  What i dont understand though is the Tarif & SIM-Karte section shows that i am still on the basic plan, yet Prepaid S in active.  I don’t understand why this is so?If i click on the basic tarif to change it, it says “Unfortunately, a tariff change over „is my O2nd“ currently not possible...”.And if i use the *107# it just shows me a message with no options?The overview page shows both “Direct debit bonus” and “o2 Prepaid S”, and under My tariff shows the basic plan (9c calls, surf for 1.49 a day etc), even though Prepaid S is active?  I’m confused.  Should it not s

Hi. My O2 prepaid number has expired around 40ndays ago. I can still receive calls, but I can not re-charge it. Is there any way I could do that?So far I was using one-time recharge,butni could use my bank details now. Please help.

Hello o2I have  Ordered my phone through o2 and i received the package but inside the package there was no mobile phone inside the package. And when i contacted o2 they said that they’d send me some affidavit through post but i havent got the affidavit till now and it was said i should re send the package within 7days. On 29th its the last day for me to send them.  My order number : XXXXXXWaiting for your response with regards Mohammed Haani XXXXXXX o2_Giulia, 26.11.2024 08:58: personal data removedPost moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile Edit o2_Kathi 12.12.24 Title adapted for a better overview

Hi there, so on the 12th November I ordered two new cellphones with vertrag from an O² shop(I'm an existing O² customer). My partners cellphone arrived yesterday (14th November) yet I'm still waiting on my one. They both have the order number: xxxxxx95 yet only one was sent with no information on the other one. Can someone please help me as to what I should do. Surely you send orders together when they share the same order numbers? My current phone is broken and the need for a new phone is immediate.Edit:o2_Lea/15.11.24/personal data removed

Hello, I got charged 82.46 euros while my invoice in my email said I would pay 36.76 euros. What can I do? Who I need to talk to?

Hi,I used the online portal to cancel my contract and have also attached the Abmeldung document to it. But I still have no idea if my contract is cancelled and from what date. Could you please provide me an update regarding the situation? Best,Utsav

Hello,I am unable to make a conference call with my number. Can you help me to activate it please?edit o2_Solveig 06.01.2025 15:29  moved from o2 SIM-Karte → o2 English Community 

 I'm an ALDI prepaid SIM user. I recently purchased O2 Mobile XL sim with 300 GB for mobile data use. However I want to keep my aldi number while using O2 sim for mobile data. What should I do? 

I am experiencing an issue with a previously active O2 number that has been deactivated and cannot be reused. This number was associated with several of my social media accounts, and I am seeking assistance in understanding the reason for its deactivation and exploring potential solutions to rectify the situation.

My bill is over 300 euros for months when I was abroad, which is not what it should be. I should have a cap on the roaming charges, regardless of where I am, and this cap was set years ago. (I should only be paying 40 euros a month, max!)  Please help! 

I had an existing O2 contract that ended on 19th November 2024. To renew or explore better options, I visited the O2 flagship store at Spitalerstraße 22-26, 20095 Hamburg on the same day with my wife. During our visit, we spoke with Mr. X, a representative at the store, regarding available options.I explained to Mr. X that I was open to renewing my existing contract if no better options were available, but I wanted to explore any improved offers first. Following our discussion, I signed a renewal of my existing contract. Shortly after signing (within 3 minutes), Mr. X mentioned another option, a 100GB plan for €25 per month.I explicitly asked if this new plan would include all features of my existing contract, particularly the multi-card option. Mr. X assured me it would. However, after confirming the details with the O2 customer hotline the following day, I learned that the multi-card feature was not included in this new plan, I have to pay 5 euros for every card. I informed Mr. X tha

Hello, team O2As I can see from other topics in the community, i am also upset and disappointed of your service, especially on internet connection speed.Now it has been two weeks since the internet speed is slow even if I have full signal with 5G connection. This is unacceptable with my 5G unlimited subscription that I’m using for work, meeting calls are dropping and sometimes even the email is not updating. That is driving me crazy because I need this connection for my job.I am paying 60€ per month for this bad internet when at the beginning speed was acceptable and had no big problems. Now is not worth it at all.To make a comparis I have an italian sim that I use when I go there, 5G unlimited at 26 euros per month, I hit 900 Mbps of download even when I’m on the mountains.The connection here is the most poor speed of internet I’ve seen for a 5G network.Please check what is the problem /reason of this poor signal in region 78467. I’ve already check for possible disruption on your webs

Dear Community, I have a 5G contract right now but I moved in recently and I am not satisfied with the reliability of the connection. I want to switch my contract to DSL and I saw that it was possible, so wanted to ask if anyone can help me through this process. Thank You ! o2_Giulia, 14.11.2024, 09:04: verschoben von DSL, Kabel & Glasfaser zu English O₂ Community: Broadband & Landline

Hello,I recently purchased the IPV4 public IP for my HomeSpot M connection to setup my Smart home networks between two of my homes. I noticed that as soon as the VPN is established between the two homes my internet speed drops to 8Mbps. Without the VPN, both homes have an stable internet is 30Mpbs>. I noticed with some trails and using another Telekom hotspot that my O2 connection is causing the drop. Any ideas how to resolve this? I think my Homespot M upload speeds to be up to 50Mbps if I’m not mistaken. Thanks in advance for you support. 

Hallo liebe Leute !I already have an O2 SIM card. I went to the app to get a prepaid one, but the option wasn’t there, so I went online to the O2 site and ordered the prepaid SIM card  I gave my email, and my name and address and that was it!, I got an email for the Bestätigung , but the thing is, I didn’t pay anything ! it does not show up on my O2 app as well, although I gave the same email address that is my o2 account . and I do not know when will I receive it, or when can I activate it, or how does it even charge me ? Like on which bank account. ? Cause I didn’t give them any I’m a bit confused I hope someone has an Erfahrungen and can help me ! thank you all in advance ! 🥺 LG edit o2_Solveig 26.11.2024, 16:43 moved from Prepaid → English o2 Community : Mobile 

Hello I recently moved into o2 my internet got activated in 21st now i see a somewhar cheaper deal for more internet on the my o2 app, 500mbps for 25 euros and 35 after 13 months can i upgrade my current 250mbps plan to that? How can i do this

So I ordered 2 new iphones over the telephone and the Operator made a blunder by ordering me 2 new sims with the phone instead of extending my contract. Now I called again and they transferred my 2 old numbers (mine and my wife's) to the new sim and cancelled the old contracts (after paying for 2 sim cards that I dont need for 1 month). Now i got my latest Rechnung, im paying 32,99 for 25 GB per month with 5 Rabatt but the kombi vorteil  is gone. I chose to change contract with  29,99 with 5 Rabatt for 30GB per Month. Why am i not eligible for Kombi vorteil when I'm paying for 2 sim cards?

I have ordered an o2 internet for my apartment via check24.My previous internet contract was from Vodafone and I already cancelled a contract (due date is 18 Dec).Now I got an email that there is problem with my order, but since I am not speaking German I don’t want to resolve the problem via phone conversation. I tried to check the status of the contract via link in the email. But the link doesn’t work and lead me to 404 page.How can I get help in English? Edit o2_Kathi 03.12.24 Moved from the section o2 Home to Englisch o2 Community

Hi,My mobile internet is very slow.And the speed of my exit to the Internet varies between 1-6 mb and that's why I feel bad.what can I do to make it faster?is that O2's 5G speed ?Could you please help me.?edit o2_Solveig 29.11.2024, 20:05 Uhr verschoben von Mobilfunkdienste → o2 English Community Mobile 

I accidentally unsubscribe to “999.00 GB o2 my Prepaid Max” due to language translation error. I haven’t used it yet and I wish to re-subscribe. Please help! o2_Giulia, 05.03.2023, 17:45: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

Hi, so a couple of days ago I did a new contract at an o2 center to change my WiFi, i have a 1000mbps Vodafone and it lags too much as well of random interruptions throughout the day, so I went to a o2 center and did another 1000mbps contract but with o2.Turns out he accidentally did the 100mbps instead but he told me it can be changed later to 1000 keeping the same router and everything, but i noticed I’m paying full price for it, like, he did the contract as if I’m a new customer, while in my o2 app prices are much cheaper. Is there anyway i can just change it on my own before it arrives? Or even after it arrives, but with the offers I have? I tried on the app but it makes a new contract, and on the email I received to check the “vertragstatus” of the WiFi, it just redirects me to “o2 hilfe” thanks for any help, Gabriele

I have applied for new O2 internet connection on 20th dec 2023 and activation date given to me is 15 jan 2024. Can the activation done sooner?To give background, I am new tenant to the house where I have asked for new O2 connection. Previous tenant who vacated this house on 30 Nov 2023 also had O2 internet connection and he has deactivated the Internet line before vacating the house. So the line already exists and its matter of changing the connection to my name and activating it. My request is whether the activation can be done sooner than waiting till 15 jan 2024. Technician visit is also not required in my opinion.Edit o2_Bianca 29.12.: Moved from DSL, Kabel&Glasfaser to English o2 Community Broadband&Landline

Hello Support, If I book a new DSL 250 MBps contract, can I avail 50% discount on current mobile tariff and 10euro discount on internet ? ( 50 % Rabatt auf deinen Mobilfunktarif und 10 € mtl. auf Internet zuhause.)Could you confirm if my understanding is correct ? 

Hello ,I got a mobile tariff with phone and I also wanted to carry my old number from prepaid o2 but now I got a new number and it is not transferred .  I want to use my old number, couldy you help? Edit o2_Kathi 23.10.24 Moved from the section o2 Mobilfunk to English o2 Community: Mobile