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I can't activate my sim card

  • 10. Februar 2025
  • 1 Antwort
  • 12 Aufrufe
D
Neuling

I order iphone 16pro online with sim card. When it come to my adress, I can't activate my sim card. I call your customer service and they told me that they send me a new sim card. I am still waiting, that was last week at Tuesday. My name is Djordje Ilic, my adress is Rheine, xxxxxxxxxx. Thank you

edit o2_Gerrit 10.02.2025 moved to English O₂ Community: Mobile and masked personal data

Edit o2_Kathi 11.02.25 Title adapted for a better overview

    1 Antwort

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • 6986 Antworten
    • 10. Februar 2025

    Hello ​@Djordje Ilic,m

    welcome to our o2 Community 🙂

    Here we do not have direct access to your data as you are registered with a prospective account.

    Did you try to enter the SIM number on the card on our activation page and activate your new number there?

    Best Regards,

    Gerrit

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