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refund after rejection

  • February 12, 2025
  • 1 Antwort
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Dear O2 Customer Support,

I am extremely frustrated with the lack of response regarding my refund. I signed a contract for a MacBook and paid €185.99 in advance, but the contract was later rejected.The payment was made December 16th. I have received no update on my refund for over two months.

Please provide an urgent update on the status of my refund.

Best regards,

Ximena

Edit: Thread moved to our english community. o2 Michi 12.02.2025

Lösung von o2_Michi

Hello ​@XimenaaHonstein,

welcome to our community. 😊 I have moved your thread to our english board.

Right now we dont have any data regarding your MacBook order. Can you please call our colleagues at the hotline? They are speaking english and can help you, if you provide the needed data.

Phone number is: 089 66 66 30 081 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays)

Best regards,

Michi

    1 Antwort

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • Lösung
    • February 12, 2025

    Hello ​@XimenaaHonstein,

    welcome to our community. 😊 I have moved your thread to our english board.

    Right now we dont have any data regarding your MacBook order. Can you please call our colleagues at the hotline? They are speaking english and can help you, if you provide the needed data.

    Phone number is: 089 66 66 30 081 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays)

    Best regards,

    Michi

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