money deducted from my account but not shown in my O2 account

delete your phone number here in your account.

did you make a transfer? The top-up will then be booked on Monday at the earliest.

Yes, I made the transfer through online banking. The money has been deducted from my bank account. 

Hello ​@Sharik Siddiqi 
Welcome to our community 😀
It's great that you've come to us to find out more and have already received support from Bumer 🤝
Please wait a few more days until your transfer has been added to your prepaid account. The top-up will then be confirmed by SMS. Please feel free to give us feedback
Best regards

Kathi

I still haven't received the deducted money in my O2 account. It's been 4 days already.

Hello ​@Sharik Siddiqi,

I could take a look, on 25. 15 € were topped up and the Prepaid S data pack ordered and activated, then on the 30. again 15 € were topped up and the Prepaid M data pack for 14,99 € has been ordered and activated.

Best Regards,

Gerrit

But I added 15 Euros twice on 25th. Only one of them was highlighted in the o2 app but two different deductions of 15 euros each was done from my bank account. 

Regards

Sharik Siddiqi

One of the transactions is highlighted as Alphacomm Solutions and other as ACS in my bank account

Hello ​@Sharik Siddiqi,

that is unfortunate that the top up still not happened.

Have you contacted the colleagues from our Prepaid via 0176 888 55 282  already?

You can also contact Alphacomm directly via contact form. 

Best regards,

Gerrit

I tried multiple times for an hour each time but the English helpline is extremely busy. I would appreciate the help

Hello ​@Sharik Siddiqi, i am sorry that the collegues were so busy that you can’t reach them.

You can contact Alphacomm via the contact form - contact Alphacomm directly via contact form. 

Kind regards, Ines.

I already did a couple of times. It's been two weeks since I had this problem. I've tried to call and contact in multiple ways.

This is just crap service.

Dann wurde die 2. Aufladung wohl erst am 30. gebucht, denn ​@o2_Gerrit schrieb am 31.1.25 (siehe oben)

"I could take a look, on 25. 15 € were topped up and the Prepaid S data pack ordered and activated, then on the 30. again 15 € were topped up and the Prepaid M data pack for 14,99 € has been ordered and activated."

Jeweils nach Aufladung wurden Packs gebucht und aktiviert, das sollte sich auch in "mein o2" aus den "Aufladungen & Abbuchungen" ersehen lassen.

No, I did a separate recharge on 30th January. That was my 3rd recharge. Kindly check again

Davon lese ich in deiner Antwort auf ​@o2_Gerrit leider nichts, diese Info wäre wichtig gewesen…

To clarify again, I did two recharges on 25th January and one on 30th January. But my O2 account highlights only 2 recharges, one on 25th and one on 30th

I filled the contact form multiple times no but still I’m not getting any response 😔

Hello ​@Sharik Siddiqi,

we have new information, that our technical department is working on solving disturbances ewith the top up process and how many of our customers are affected.

Best Regards,

Gerrit