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PIN code

  • February 17, 2025
  • 2 Antworten
  • 44 Aufrufe
E
Besucher:in

I bought a new e-Sim. I enter a phone number to register and it says I will receive an SMS. However, my SIM card is already locked because I cannot enter a PIN code. Therefore, I do not receive an SMS. How can I get the PIN code?

Lösung von o2_Giulia

Hello ​@Eloly,

normally, the PIN should not be requested for an eSIM. However, there have recently been some SIM cards with a PIN request, and you are probably affected by this too:

To be able to use your contract quickly, please contact our customer service. Your eSIM probably needs to be replaced. You can reach our English speaking support on 089/66 66 300 81 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).

Please let us know if you have any further questions.

Best regards

Giulia

    2 Antworten

    E
    Besucher:in
    • Eloly
    • Autor
    • Besucher:in
    • February 17, 2025

    I’m a new customer. So, I haven't forgotten my pin code, I haven't gotten it yet.

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • February 17, 2025

    Hello ​@Eloly,

    normally, the PIN should not be requested for an eSIM. However, there have recently been some SIM cards with a PIN request, and you are probably affected by this too:

    To be able to use your contract quickly, please contact our customer service. Your eSIM probably needs to be replaced. You can reach our English speaking support on 089/66 66 300 81 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).

    Please let us know if you have any further questions.

    Best regards

    Giulia

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