Skip to main content
Warum O2
Warenkorb
Service
Gelöst

Cancel deliver order and pick up

  • February 14, 2025
  • 8 Antworten
  • 70 Aufrufe

Hi, I would like to pick up my phone rather than deliver. It is still in processing and I need it in 3 days. How can change or cancel the order? 
Edit o2_Bianca 14.02.25 09:32Uhr: Moved from Apple & iOS to English o2 Community mobile

Lösung von jsc

The answer is, changing the delivery to the shop is not possible and cancelling with this order status is also not possible, Sorry...

8 Antworten

  • Autor
  • Besucher:in
  • February 14, 2025

Removed
Edit o2_Bianca 14.02.25 09:44Uhr:Comment moved to this post as it is about the same issue.


o2_Bianca
  • Moderatorin
  • February 14, 2025

Hello ​@rk25,
thank you for contacting us in this way. Can we help you with your request? Then please let us know your request and we will support you.
Kind regards, Bianca
Edit o2_Bianca 14.02.25 09:44Uhr:Comment moved to this post as it is about the same issue.


  • Autor
  • Besucher:in
  • February 14, 2025

Hi Bianca I see you found it in the other thread.

I ordered a new iphone but mistakenly said deliver. I need it before I travel in 3 days and it is still in processing, can I change it to pick up in store in Munich or cancel so I can get it in store? 
Edit o2_Bianca 14.02.25 09:44Uhr:Comment moved to this post as it is about the same issue.


  • Autor
  • Besucher:in
  • February 14, 2025

I see edits of moving my question, but no answer? Do you have an answer?


jsc
Legende
Forum|alt.badge.img+30
  • Legende
  • Lösung
  • February 14, 2025

The answer is, changing the delivery to the shop is not possible and cancelling with this order status is also not possible, Sorry...


  • Autor
  • Besucher:in
  • February 14, 2025

So there is no chance to get it in time and if they try to deliver to me while I am away it will go back? 

 


jsc
Legende
Forum|alt.badge.img+30
  • Legende
  • February 14, 2025

When you are away it will go back and will be automatically cancelled, but with the Status “in Processing” there will be a little chance to get it within 3 days...


o2_Solveig
  • Moderatorin
  • February 14, 2025

Hello ​@rk25 ,
welcome to our o2 Community  😀
It's like jsc writes. 
There is a small chance, but cancellation is not possible. 
I keep my fingers crossed that it will work out in time 🍀
Kind regards,
Solveig