English O₂ Community: Mobile

Nuove offerte per il mio contratto Edit o2_Vivian 26.01.2023/08:24 Uhr: verschoben von digitales Wohnzimmer zu English o2 Community: Mobile

Hi,Continuing the saga I have dubbed “getting o2.de to take my money” I am now having issues activating a sim card for a contract I got “O₂ Mobilfunkvertrag O2 Free Unlimited Max Flex”. Whenever I try to activate the sim-card, I get an error message saying the following:Fehler bei der AktivierungDie Aktivierung konnte leider nicht durchgeführt werden. Bitte versuchen Sie es später erneut oder wenden Sie sich an die Hotline.Erneut versuchenThe response in the request send (API Call) is: {"code":"ACTIVATION_ERROR"} Calling the hotline is not possible for me, because I don’t have a german number.I am currently without internet (except for my dutch simcard) because my prepaid card I had as a temporary fix for the issue, has ran out today.

Hallo can you please Help me i accidentally cancel my Prepaid L in february 25 and i haven't use it... What can i do? I Hope for your immediate Response... Thanks in advance... 

Hello,I have an O2 prepaid number which I would like to free so that I can port it another provider. Since I have a prepaid number there seems to be no way to do this without calling O2 but I don’t have a plan activated with O2. Is there any way to free my number without calling customer service? Maybe via email?Hoping for a timely answer. Cheers. 

Hi.I ordered a sim card yesterday. When I was writing down the address, there was no place to enter my apartment number, which appears on the post box of the residence, as well. So, how can I add the apartment number to my address so that I can receive the sim card delivers? There are no names on the letter box and it is a Studentwohenheim. 27.02.2023 09:54 o2_Katja moved from Mobilfunkvertrag to our english community

Hi accidentally selected my data plan to end now instead of selecting it to end when the plan ends.i had 2 plans and both ended simultaneously and I don't have data now. Can this plans be reimbursed, please?

Hello,I have just ordered a new prepaid sim card. I will mainly used this sim card for reception and rarely I will add some credits on my sim card.I would like to know if any expiration time or limit time about card disabling if no credit is added.  Thank you. Edit o2_Larissa: moved to English o2 Community: Mobile

Hola, compré un teléfono a crédito, pagué 185 euros, lo recogieron en el banco y no me llegó la factura de compra, ¿qué puedo hacer?

December 2022 I went to O2 shop to open a new account and I asked for one sim card. I asked for a tariff with 40GB for 35EUR monthly payment. I signed the contract and received one sim card.The next day I received an email with my contract, which included three sim cards instead of one! Plus I received a bill of 120EUR for 3 time new customer fee!I immediately went to the same shop and they assured me that I will not be charged with those 120EUR and that I will pay the amount that I've been told for the contract that I asked for.After two weeks or so, guess what - 120EUR were charged from my bank account. I called the customer service, and I was told that I have to go again to the shop to solve the issue, because it's a partner shop.So I went again, for the 3rd time. Again explaining the issue. The same person in the shop assured me that there was a mistake and those 120EUR will be credited at my O2 account (and not my bank account!). I asked him to cance

Hello, I requested a sim online to an address and I'm moving away.Is there anyway of changing the address to my order? Thank you

I am not getting any signal in my O2 sim from this morning. Please do look into this situation as soon as possible.  o2_Giulia, 21.02.2023, 09:42: moved from Mobilfunk zu Hause & HomeSpot to English O₂ Community: Mobile

Dear o2,Two days ago i have bank transferred 70 euro because im using Prepaid Max  always but i top up usually in any o2 shops,Is it normal that it is still not credited to my profile? My bank already yesterday morning (21.02) sent me an e-mail that the money was outsent from me already, Thanks in advance,

Hello could anyone answer my question please. I have a contract with o2, and they have already taken my aldi talk number (schon mitgenommen bei O2). Now i wanted to cancel my contract due to technical problems with the cable box and the router installation and send a termination letter. While waiting for a feedback with the termination. I already took a new Tarif contract still with O2, my question is; can I also use my aldi number with the new tarif contract or it will be automatically my contact number as soon as my former contract would be cancelled? Thank you so much.Edit by o2_Andrea: Titelsprache auf beitrag und Unterforum angepasst

Hi. I would like to know what will happen to the internet sim card that I ordered with an ipad 2 years ago? Because if I‘m not mistaken, the contract of the ipad with a sim will end between the month of May or April. I would like to know if I can also stop using the sim internet too. Thank you.24.02.2023 11:03 o2_Katja: moved to english community, previously Mobilfunkvertrag

Good afternoon .I got a very important problem and I would like someone to advice me....I entered O2 online and I figured out that I hadn't payed my last 3 monthly bills for a mobile phone device...as a result I saw that I now have to pay the whole amount instead of laying every month ...What is your advice ?24.02.2023 11:01 o2_Katja: moved to english community, previously Mobilfunkvertrag

Hello I am inquiring about the status of my porting number request that I submitted to my new provider. I have yet to receive confirmation that the request has been completed. I received an email from Vodafone asking if there are any fees I need to pay in order to complete the request.thank you in advance.

Hello O2 Support Team. I have Ordered IP14 ProMax, and O2 Free M Boost mit 20+20 GB. They took money from my account but after 24H i recived an email that my order cannot be executed. Can you explain this to me or help me ? edit o2_Solveig 22.02.2023  17:27 posts merged / moved from o2 Mobilfunkvertrag n→ English o2 Community: Mobile 

I have a Prepaid L plan that costs 9.99€, and I already have 17€ in my account, but it's not renewing the plan. I received an SMS from O2 that says "Bitte laden Sie mind. 20 EUR auf, um das Pack wieder zu nutzen."  I don't understand why it's not renewing when my credit is enough, and why did I receive that SMS. 

I already have a sim card with contract for 2 years. I would like to buy a mobile phone with contract. So can i add these mobile contract to my existing contract and pay together monthly as a single amount?, can i also change my current plan? If these are not possible, can i terminate my existing contract without changing my current number and buy a mobile and new sim with contract? How can i find a solution?

I have ordered ps5 through O2 one week ago and I keep checking the delivery status it‘s still in the preorder state!!!how much time shall take until the state is changed! o2_Giulia, 20.02.2023, 11:32: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community

I am trying to register into o2 after reciving after setting up a sim card. When I put in the phone number it says an sms with a password is being sent but I am not recieving it although my wifi calling is on and I have internet.

I have applied a mobile phone contract in Germany last January 2023 but unfortunately due to unforeseen circumstances, I have decided to move out of Germany permanently due to termination of employment. How can I cancel my postpaid plan? Can I send it thru email or do I need to send it by post? What if my flight will be a week from now? I don’t have my deregistration certificate yet.

so i made an order but im not sure if the order has taken place i got this email vielen Dank für Ihren Auftrag, den wir wie von Ihnen gewünscht ausführen werden. Sie haben bei Ihrer Bestellung eine vierstellige Persönliche Kundenkennzahl (PKK) angegeben, die sich von der PKK Ihres bereits bestehenden o2 Vertrags unterscheidet. Leider können wir aus Sicherheitsgründen keine neue PKK für Sie anlegen. Bitte verwenden Sie deshalb auch für neue o2 Tarife stets die Persönliche Kundenkennzahl Ihres Erstvertrags. Ihre PKK dient Ihrer Identifikation bei unserer Hotline oder im o2 Shop, z.B. wenn Sie Fragen zum Vertrag haben oder einen Service beauftragen wollen.  so now i don’t know if the order is a go or should i make another order/

Hello (:My wife and I have left Germany back home to Israel. We’re trying to cancel our 02 contract from here. We’ve filed the online form for cancelation of contract, but money is still being taken from our German account by Telefonica. We would love to talk to live support in english in order to sort everything out, but we’re not sure if we can reach European numbers from here. What options to we have to talk to someone about this? Thank you. Edit o2_Sven 04.11.2022/09:14: Moved from o2 Mobilfunk to English o2 Community: Mobile  

Hello, I have been trying to activate my SIM card for some time now.At the beginning I had the option for Online verification, but my name was not correctly spelled and I had to try again. After a couple of tries, the online option disappeared and there was only the PostIdent option. I also tried that option, I printed the PostIdent paper, but I am from Ecuador and my country was not accepted for the verification at the Post office. Now, I try again to do the identity verification and the following message appears:“Fehler bei der IdentifizierungMomentan steht leider die Identifizierung nicht zur Verfügung. Versuchen Sie es bitte später erneut.” I tried again and again, and nothing changes. So, I want to know. What should I do to identify myself and have my SIM card activated? Thank you for your help.