Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

I've requested a "Rufnummermitnahme". Please somebody here help me.

Q
Einsteiger:in

I've requested a "Rufnummermitnahme" from Vodafone to O2. +49******2324 was the old number at vodafone, and +49******1216 is the number i got from O2 which i dont want or need. My number at Vodafone is not active anymore. It's been a month, I still have a number at O2 which i dont want or need, and after many tries, and calls with O2, it has not happened yet. O2 staff only tell me to request another time, and they say this time it will work, it doesnt. Im losing my hopes. There's not much time left for the old number. It should not have to take a month and many calls and many false hopes for a simple job like this. Please somebody here help me.

Edit o2_Kathi 08.04.26 Title adapted for a better overview

Lösung von Bollermann

Hello ​@Q.Baj 

Did you the request "zu sofort" or "nach Vertragsende"? 

When the Vodafone Contract is deactivated , "zu sofort" isn't possible. Please try it again with "nach Vertragsende"

 

13 Antworten

Bollermann
Legende
Forum|alt.badge.img+48
  • BollermannLegende
  • Lösung
  • April 6, 2026

Hello ​@Q.Baj 

Did you the request "zu sofort" or "nach Vertragsende"? 

When the Vodafone Contract is deactivated , "zu sofort" isn't possible. Please try it again with "nach Vertragsende"

 

be kind 🙂 or be quiet🤫
    Q
    Einsteiger:in
    • Q.Baj
    • Autor
    • Einsteiger:in
    • April 6, 2026

    Hello ​@Bollermann 

    Im pretty sure I have tried both, but I'm gonna try it now again with "nach Vetragsende" just in case. Thank you. I hope this gets solved.

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • April 6, 2026

    Hello ​@Q.Baj,

    welcome to our o2 Community 🙂

    I could take a look, as of now an order for the porting of your number "zu sofort" is active, could you already make a new one with "nach Vetragsende"?

    Best Regards,

    Gerrit

    Q
    Einsteiger:in
    • Q.Baj
    • Autor
    • Einsteiger:in
    • April 6, 2026

    Hello ​@o2_Gerrit 

    Thank you for your welcome.

    I did one with "nach Vetragsende" 3 hours ago. Should I make another one right now? Thank you in advance.

    Bumer
    Legende
    • BumerLegende
    • April 6, 2026

    Has the Vodafone contract been cancelled?

    Q
    Einsteiger:in
    • Q.Baj
    • Autor
    • Einsteiger:in
    • April 6, 2026

    Hello ​@Bumer 

    Yes it has been canceled, and it's now inactive. I cannot use that number anymore.

    Bumer
    Legende
    • BumerLegende
    • April 6, 2026

    Then wait for the porting department to process your request. You should receive a response by email no later than Wednesday, ideally with the transfer date. Please keep us updated.

    Q
    Einsteiger:in
    • Q.Baj
    • Autor
    • Einsteiger:in
    • April 6, 2026

    Clear, I'll keep you updated here. 

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • April 7, 2026

    Hello ​@Q.Baj ,
    a record has now been created stating that your phone number will be ported to us on 14 April 2026. 
    Kind regards, 
    Solveig 

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
    Q
    Einsteiger:in
    • Q.Baj
    • Autor
    • Einsteiger:in
    • April 7, 2026

    Hallo ​@o2_Solveig 

    I just checked my Email and you're right, I also received that confirmation per Email. Amazing! The job seems to be done.

    Thank you!

    Regards

      Bollermann
      Legende
      Forum|alt.badge.img+48

      ​@Q.Baj  

      👍🏻  

      be kind 🙂 or be quiet🤫
      Q
      Einsteiger:in
      • Q.Baj
      • Autor
      • Einsteiger:in
      • April 7, 2026

      ​@Bollermann thank you! "Nach Vertragsende" did the job!

        o2_Kathi
        • o2_KathiModeratorin
        • Moderatorin
        • April 8, 2026

        ​@Q.Baj Thanks for your feedback. I'm glad to hear that you were able to keep your phone number. Feel free to reach out here anytime if you have any questions 🙂

        Kind regards

        Kathi

        Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
          Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
          © Telefónica Germany GmbH & Co. OHG Telefónica