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mobile stolen and want to report it

  • April 14, 2026
  • 5 Antworten
  • 41 Aufrufe
S
Besucher:in

I would like to report that my mobile phone was stolen on 11 April in Germany. It's under contract with o2. I have already blocked my SIM card and obtained a police report regarding the incident.

However, I am unable to find an option on your website to report the theft. Since I do not speak German, I am also unable to contact English speaking customer support by phone.

Could you please guide me on how to officially report the stolen device and advise me on the next steps? I would also like to know how I can proceed with an insurance claim, if applicable.

 

Edit o2_Kathi 14.04.26 Moved from the section o2 my Handy to English o2 Community

    5 Antworten

    Bumer
    Legende
    • BumerLegende
    • April 14, 2026

    https://www.o2online.de/service/kontaktformular/

      Bollermann
      Legende
      Forum|alt.badge.img+48

      ​@Saikeerthi22 

      Have you an extra insurance option for the phone via o2 by "Telefonica insurance" or other?

      be kind 🙂 or be quiet🤫
        S
        Besucher:in
        • Saikeerthi22
        • Autor
        • Besucher:in
        • April 14, 2026

        Yes, I had insurance with telephonica via o2

        Bollermann
        Legende
        Forum|alt.badge.img+48

        ​@Saikeerthi22 

         

        https://www.telefonicainsurance.de/schadensmeldung/ 

         

         

        be kind 🙂 or be quiet🤫
          o2_Daniela
          • o2_DanielaModeratorin
          • Moderatorin
          • April 16, 2026

          Hello ​@Saikeerthi22,

          welcome to the o2 Community! It's good to hear from you, even if the reason is unfortunate.

          I'm very sorry to hear that your phone was stolen. That's awful. It's great that you were able to block your SIM card in time. Regarding the loss report, Bollermann has already provided you with the relevant link – thank you 💐
          You can submit the report there. If you need assistance, the colleagues are also available by phone.  If you would like to, please keep us updated.😊

          Best regards
          Daniela

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