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Refund request – unauthorized third-party charge

  • April 25, 2026
  • 3 Antworten
  • 27 Aufrufe
M
Besucher:in
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How can I file a complaint and request a refund for an unauthorized third-party charge (CFM / Prostreamers) of €109.78 on my bill?

I did not subscribe to this service and consider this charge unauthorized. Please advise on the next steps and process the refund.

    3 Antworten

    Bumer
    Legende
    • BumerLegende
    • April 25, 2026

    ​@MihaDE 

    https://www.bundesnetzagentur.de/DE/Vportal/TK/Aerger/Faelle/Drittanbieter/start.html

      o2_Kurt
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      • o2_KurtModerator
      • Moderator
      • April 26, 2026

      Hi ​@MihaDE ,

      according to our data, the refund was issued about 2 weeks ago. You should be able to see that on the new bill. Have you also managed to file a complaint?

      Best regards
      Kurt

      Signatur :)
        Sandroschubert
        Legende

        ​@o2_Kurt Hier die Auflösung. Passiert wenn Anliegen mehrfach vorgetragen werden 

         

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