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VPN connection issue

  • April 14, 2026
  • 4 Antworten
  • 44 Aufrufe

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Hello,

 

I have two sim contracts:

A) sim contract unlimited 5G (no public IP), which I am using as a hotspot for my laptop when I’m abroad

B) sim contract unlimited 5G (with public IP, activation paid, and APN set on netpublic), that I am using to host a remote VPN service.

 

On B, which has a dynamic public IP address, I set up a DDNS service that works perfectly. Periodically, my DNS name gets updated as expected with the public IP that the router receives via DHCP.

 

If I am using A, I can't connect to my service and cannot even ping the router.

 

Device A has no public IP address, but it gets an IP address from the cell like 10.178.7.176, and an external one like 176.2.66.7.

 

The same service I host on connection B can work just fine from other connections that are not from O2. For example, I tried other mobile connections of other ISPs, and I could both ping router B and connect to my VPN service.

 

I’ve checked the connection of device A, and it works just fine. I can ping Cloudflare, Google, and speed over 5G is good, and I have no issues with normal internet connectivity (APN is set as standard over NAT, public).

 

To debug the issue, I ran a traceroute from A to B, which stopped at some point in O2’s network.

 

$ traceroute <my dns name>

1 10.0.80.195 23.9ms

2 10.81.102.9 28.3ms

3 ...

 

 

And I monitored the packets on B coming from the WAN interface. When pinging or sending other traffic from A to B, no packets were received, whereas the same tests from a different connection outside O2’s network were successful. It seems like packets are discarded in the O2 network.

 

It seems to me that packets from A under NAT, while traveling through O2’s network, and the destination is under O2’s network with a public IP (device B), are dropped before reaching the destination.

 

Has anyone had any ideas on what is going on and how to solve this?

Thank you very much in advance.

Lösung von o2_Giulia

Hello ​@XAFETPO,

please excuse the delay in our response. I see that your other post has already received some more feedback. If it is alright with you to write in German, we can continue the conversation there:

Best regards

Giulia

4 Antworten

o2_Giulia
  • Moderatorin
  • Lösung
  • April 17, 2026

Hello ​@XAFETPO,

please excuse the delay in our response. I see that your other post has already received some more feedback. If it is alright with you to write in German, we can continue the conversation there:

Best regards

Giulia


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  • Autor
  • Einsteiger:in
  • April 20, 2026

Hello ​@o2_Giulia ,

yes I’ve translated my issue in German since I thought that it will be easier for me to get a reply.
Unfortunately I’m still learning German and especially technical terms are not part of my knowledge yet, so that is why I prefer English 😃.

 

By the way I’m still having the issue mentioned, as you may have seen I’m subscribed with a second SIM card since December 2025 to have a VPN connection in my office. Now that this is set up I would like to have the possibility to use it, otherwise it is quite unuseful if I cannot connect to this VPN network while I’m using the other SIM card.

I’ll look forward to have a solution soon.
Thanks


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  • Autor
  • Einsteiger:in
  • April 21, 2026

Update: 
Last Friday I reported the issue to O2’s technical support; they passed it on to L2, and I also received a text message saying they were working on my report.
They carried out some tests, switching my IP from public to NAT and then back again, but the problem persists.
I received a text message stating that they had not detected any issues following thorough testing:

"Even after intensive testing (No. S30191414), we were unable to identify any technical issues with our network. 
There may be other reasons for the restrictions you have observed."
original text: "auch nach intensiver Prüfung (Nr. S30191414) konnten wir keine technische Beeinträchtigung unseres Netzes feststellen. 
Ggf. gibt es andere Gründe für die von Ihnen festgestellten Einschränkungen."

But the problem remains!!!


o2_Flo
  • Moderator
  • April 22, 2026

Hey ​@XAFETPO,

You’ve already received a reply in your other post. It would be best if we continued the conversation there to keep things organized. Feel free to include your English text there as well so we can better assist you. 

Greetings,
Flo