esim ordered to wrong address

I recently ordered a replacement service of my physical sim to esim via o2 app. I am a prepaid user.
Just after I requested the service, I release I haven’t updated my personal information to new address.
So, I changed it but I am not sure if the esim will be delivered to which address.

Before changing I saw in the app that esim is in process. I am afraid if my esim  is not delivered to me will my physical sim get cancelled?

My order no is 

Contact the prepaid customer service.

Zur Info, doppelt:

Doppelt:

edit o2_Gerrit 27.04.2026 answer to double posting

Hello ​@hvaishya9 

Welcome to our community.
Please do not post any personal information here, as we are a global public forum. 
For this reason, we have anonymized your information here. 
Please also do not post your inquiry multiple times; for this reason, we have combined both posts here. 

Have you already contacted the team at the Prepaid Chat, as Bumer suggested?
Was your issue resolved there?

Best regards,
Maria