English O₂ Community

I want to stop the auto renewal of mobile data pack in the o2 app. i searched in many pages in the app. i couldnt find the option.Note: i dont want to cancel the plan. i want to stop auto renewal only. where is that option in the app?Edit by o2_Andrea: verschoben von Prepaid zu English o2 Community: Mobile

Hello, An unlucky story. I had Internet-Festnetz, which did not work after I changed my city. But in O2 Kundenservice they told me all is OK, it is because my mobile phone is old. Just a bit before that I got a Combi Paket (Mobil Funk) 50 % Discount, because I use Internet-Festnetz . So,at the end they told me my Internet-Festnetz doesn not work well because O2 does not have Netz around. Because of the technical reason, I was ennabled to remove this Internet-Festnetz. After that they cancelled my 50 % Discount for the Combi Paket.  In this case of course, I have a question, why? Because it was not my fault, if they had a technical issue with Internet-Festnetz.  I went to O2 Kundenservice, I called hotline. Nothing. It was an unlucky decision for me use O2. I do not recomment to anyone. When everything is good, they are with you, when you have a question, they ignore and never solve. Edit o2_S

I called for a problem i was having with my modem and after solving the problem over the phone, the agent provided me a free month abo for the O2 TV M paket. He literally said me after i asked him that i could cancel the program if i dont like it at the end of the month. Now i go to my profile and i dont find a cancelation option. Does anybody here know a solution to this?

Hello , I ordered an iPhone, and I was received a tracking number for the shipment. I opened the tracking site and it showed me the delivery date as Friday,i 7/19; Thursday,  in 7/18, it showed me the delivery date is 18/7  at 9:30 !!! And I was at work on Thursday 😳. The Order was returned to the sender. I want to receive my order. What should I do?Best regards

Hi I want to port my number from o2 to Klarmobil,I had tried to follow the explanation from other posts here for the topic, but those are all outdated, as well those urls doesn’t exist in Mein o2 portal. 

Hello, I just bought my prepaid O2 simcard on last week and just started to activated it on Friday. It says that my card will be active within 48 Hours. But until now, I didn't get any Email yet on when my card will be activated. Is anyone know how long does it takes for my card to be active?Edit o2_Kathi 07.11.24 Title adapted for a better overview

Dear [O2 Customer Support],I hope this message finds you well. I am writing to express my extreme disappointment and frustration regarding a recent experience I had with O2. I entered into a contract for an iPhone 15 , for which I made an advance payment of 185.99 euros. Regrettably, my contract was later rejected, and I received notification of this via email.Despite the rejection, I have not received any updates on the return process or the status of my refund. I have made several attempts to contact O2 via email and in person at the retail shop, but unfortunately, I have not received any responses for over 3 months now. This lack of communication and transparency is deeply concerning and has left me feeling helpless and dissatisfied as a customer.I kindly request your immediate attention to this matter and seek clarification on the following:The status of my refund for the advance payment made for the rejected contract. Information on the

Hi, You have charged my credit card twice (2x60EUR plus 2x1EUR) and the balance is not shown on the account. 1.This is ridiculous. Not even once this worked. How am I supposed to make important calls?2.Your hotline is paid. How can I can I call if I don’t have any balance even though you charged me all together 122EUR?3.Your Whatsapp chat - why the hell you have the chat when nobody answers?! I wrote you at 18.33pm, still waiting for your „Mitarbeiter“ 4.Your app and website keeps crashing. Do you even care?The worse service everEdit o2_Antje: Moved from Prepaid to English Community / 18.07.2024 

Hi,I have ordered iPhone (without tariff) on 4 years installment plan, I wanted to ask Can I pay off the whole amount like in next 3-4 months?. Will my contract for 4 years be ended?20.12.2022 09:15 o2_Katja: moved to our english community

Prepaid S purchased and activated, able to call and send sms, but internet not getting connected o2_Giulia, 10.07.2024, 14:06: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hi I have taken a O2 cable connection and for the past 3 weeks I am only waiting for it to be activated.i have been given a ticket no. and nobody seems to be knowing what is the issue. no service technician has visited yet, they keep saying he will be coming soon,I asked for a date and the answer is ASAP. totally unprofessional service and absolutely no positive response.I think i made a big mistake going with O2.GavinEdit: Thread moved to our english community, o2 Michi 18.07.2024

Hello O2 team, I have not received user name and password for the router configuration . Edit o2_Sven 19.07.2024/13:34: Verschoben von Austausch rund um die o2 Community zu English o2 Community: Broadband

Hi Team,I am moving to another place and there is already WIFI available, now I have to transfer my current O2 WIFI connection to a person who lives with me in my current apartment. She is already an O2 customer. So, how can I transfer the connection as well the contract on her name? I do not know where to start.Need help urgently.Thanksedit o2_Gerrit 17.07.2024 16:05 moved to  English O₂ Community: Broadband & Landline

Hello, I found your recommendation for my address as 250 Mbps. But I get hardly a maximum speed of 50Mbps for my contract O 2 my Home M | XXXXXXXXXXHow can I get higher speed ( For my home M it should be 100 at least ) or upgrade to L? Even if I upgrade, can I get higher speed or do you have issue with the Telecom line?Best regards,JayantaEdit o2_Bianca 24.05.24 11:59Uhr: Moved from DSL, Kabel & Glasfaser to English o2 Community Landline&Broadband

  One month ago I made a phone contract and a sim card, but this month's bill doesn't exist yet. And in the application o2 has also passed "rechnungmonate." So when do I have to pay my bills, or will it be cut off from my iban? 12.07.2024 10:38 o2_Katja: moved from Mobilfunkvertrag

Hello Community. I would like to ask a question about O2 Unlimited Max (2021) Tariff for €29.99,so, I signed contract with O2 forUnlimited Max (2021) Tariff on 18.05.2022 with arecommandation from my friend that was using O2 for a long time DSL Home Internet and he gave me a code for a 50% off of the contract for a friend recommandations which is amazing, so instead ofpaying €59.99/monthly, I pay only €29.99. Time of that year came where I can now extend my contract and I would like really to stay with O2 if Ican get the same offer O2 Unlimited Max (2021) package instead of paying €59.99 I pay €29.99.Before I signed the contract with O2 for 02 Unlimited Max (2021) I called and asked support team from O2 if I sign the contract for the same Tariff for 24 month and I pay €29.99/monthly, will I get the same price after & same package after the contract expires cuz' I got O2 Recommanded by my friend and simp

Hi, I have recently received a SMS from O2 informing that I will be having another one-off EUR20 direct debit (in 3 days) although my O2 profile shows no on going instruction. I have direct debit EUR20 a day earlier and I do not need more deduction. Appreciate advise how can I avoid the EUR20 direct debit and also how can I remove my bank account details from O2. SMS from O2:@Lieber o2 Kunde, am 11.01.21 oder in bis zu drei Folgetagen führen wir wie beauftragt über das von Ihnen erteilte SEPA-Mandat (XXXXX) eine SEPA-Lastschriftabbuchung für eine einmalige Aufladung in Höhe von 20 EUR durch. Viele Grüße, Ihr o2 Team. PS: Die Abbuchung können Sie an der E2E-Referenz (XXXXX) und der Gläubigeridentifikationsnummer (XXXXXXXX) auf Ihrem Kontoauszug identifizieren.”  

Hallo.I transferred my O2 Mobile M Boost plan to my prepaid card number.Now my O2 Mobile M Boost is using my previous prepaid card number.The issue is that my prepaid card still had a balance, and I can no longer see it.Will the balance be refunded, or will it be used for my O2 Mobile M Boost?edit o2_Gerrit 17.07.2024 18:07 moved to English O₂ Community: Mobile

Dear Telefónica Germany Customer Service,I hope this letter finds you well. I am writing to bring to your attention a discrepancy I have noticed in the billing amounts for my mobile service contract.According to my contract for the O2 Mobile XL Online service, my monthly fee should be €24.99 after all applicable discounts. However, I have been billed €64.15 for both June and July 2024. Below are the details for your reference:Contract Details:    •    Monthly Fee: €24.99 (after discounts)    •    Special Discounts: Various discounts mentionedBill for June & July 2024:    •    Base Fee for Service: €60.89    •    One-Time Fees:    •    Connection Fee: €39.99    •    Special Plan (Data Unlimited for 1 Month): €39.99    •    Total Discounts Applied: -€76.73    •    Total Due: €64.15There seems to be a significant discrepancy between the agreed monthly fee in my contract and the amount being billed.

Hi, I signed up last month (online) for an O2 contract of the value of EUR 39.99; all unlimited!!Unlimited calls in Germany and unlimited data. I received today my first bill of EUR 120.67.This is a scam! I need to talk to a O2 accountant and need to understand how they came up with this amount. This is unacceptable, you sign for something and get something totally different!! I want a refund and I want to cancel this contract! This is seriously ridiculous. I request someone from O2 to contact me.Edit o2_Cora 16.07.24: Post moved from → O₂ Mobilfunk: Vertrag & Tarife

Hello community,I have signed three new contacts (or one contract with three numbers, whichever is correct to say) and so far I am in general satisfied, except two small “issues”.I have placed an order for a device and 3 esim profiles on 23.04.2024. The device has been received in 3 days w/o any issues, but esim profiles have not arrived. On 7.05.24 I called Hotline, and the hotline person person told me that esim profiles has been sent (I have also received email that it can be activated before). I have never received that, thanks to Deutsche Post probably. He has also reordered three esim profiles again, which I finally successfully received and activated. But, I still can see on the dashboard the original three esim profiles as delivered and ready to be activated. Shall I forget about them and they wil expire soon automatically or they must be cancelled explicitly somehow? Despite the fact that all numbers are on the same tarif plan, one of my

As from topic, I wanted to charge 20 euros and have been charged three times.Edit o2_Antje: Moved from Prepaid to English Community / 29.05.2024 / 13:49 Uhr

HiI am constantly being thrown out of the network. My devices lose internet connection but stay connected to the wifi.No matter if it’s a TV, a phone, a laptop or a tablet.It is specially annoying if I’m watching netflix or I am on a work videocall. I cannot worf from home due to this.What can I do?

Hi,I have a very poor connection with my 5g O2 HomespotI put in attachment the connection detailsAccording to my address, this is not the closest cell and I do not understand how to connect to the closest one Can someone help me ?Thanks Maurizio

Dear All,My customer number is XXXX and I had a contract with o2 for Internet for 24 months but I see that it has been deactivated now and it's just been 16 months. Can you please assist me on what is to be done here and when my Internet will be reactivated. Looking forward for your assistance. Thanks & Regards,Gangothri S AshokEdit: o2_Lea/15.07.2024/08:27/personal data removedEdit o2_Sven 16.07.2024/10:50: Moved thread from o2 Home: Vertrag & Tarife to English o2 Community: Broadband & Landline