I can not activate a sim card online

@Angel_Ok Postpaid or Prepaid?

Prepaid

Yes, and this is what it writes “Ihre Mobilfunknummer wurde nicht erkannt. Bitte überprüfen Sie Ihre Eingabe und versuchen Sie erneut.”

Tell me, what is the expiration date of this SIM card before activation?

@Angel_Ok what mobile number (Ihre Prepaid Rufnummer) you use? From the plastic card with the sim?

yes which is called “ihre prepaid-rufnummer”

 Tell me, what is the expiration date of this SIM card before activation?

Should not have expiration date for activation. After activation 6 months without recharge.

yes, I use which is called “ihre prepaid-rufnummer”

@Angel_Ok i run out of option if you type the number in the example format like 0176123XXXXXX. Wait for an o2 moderator.

Last question: Did you have order the SIM card over this link? https://www.o2-freikarte.de/

yes, I ordered a sim card from this link https://www.o2-freikarte.de/

I am having a same issue, please resolve and I have tried all mentioned steps above. 

Die SIM-Karten-Nummer ist nicht korrekt

Die angegebene SIM-Karten-Nummer gehört nicht zu einer O2 SIM-Karte. Bitte prüfen Sie Ihre Eingabe.

@akh_nav 

is it Pepaid or Postpaid?

Prepaid

There are currently problems with prepaid activations. Waiting for an o2 employee.

Hi @akh_nav,

we had some issues in the last few days but everything has been fine again since Friday. You should now be able to activate your SIM card.

Please write to us again here to see if everything worked out.

Kind regards Ines.

It is activated now. Thanks @o2_Ines 

Hello @akh_nav, 

thanks for your feedback :) Great that you were able to activate the SIM card in the meantime 🤗 Is everything running as desired now? Or can we still support you?🙂

Best regards
Cora

Hello,

I have problems activating my O2 free card. It keeps on saying:

Error during activation

Unfortunately, activation could not be completed. Please try again later or contact the hotline.

I need help solving this problem.

@Kcathy 

What kind of o2 free card?

O2 test card

I ordered from the link below

https://www.o2online.de/e-shop/tarif/netz/o2-testkarte

I have an issue activating it

O2 test card

I ordered from the link below

https://www.o2online.de/e-shop/tarif/netz/o2-testkarte

I have an issue activating it

Hallo @Kcathy,

How long have you been trying and it's not working? Maybe it will work if you try it later. At which step exactly do you get the error message?

Kind regards, Lea