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Paid bill on different iban

  • 13 November 2019
  • 6 Antworten
  • 379 Aufrufe

hi , i got abit of a problem , I accidentally paid my bill on a different iban number which o2 also provided , the iban i paid too has iban with end number 22 , but the bills i got has end number 53 

 

I dont know how to get these 3x 34.99 euro back , 

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Lösung von o2_Larissa 16 November 2019, 14:46

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6 Antworten

Ha yhay @gonav,

 

welcome to our community!

 

I had a look at your customer account and can see 3 payments in november to our bankaccounts, two of them to our old bankaccount. The payment, which arrived us at 2nd november about is already on the right account. The payment, which arrived yesterday will be transfer to the right account in a few days.

 

Please note the correct bank details for future transfers.

 

Regards,

 

Larissa

hi Larissa , thank you for looking into my case , it is 3 x 34.99 i accidentally transfer on the old account 

 

10.10.19 with kunde nummer 605417445 ,  and on 31.10 and 12.11.2019 

total : 104.97 euro   

 

so the 2 payment which i transferred on 31.10.19 + 12.11.2019 , will be transferred on the correct account;   

but i also transferred 69.99 euro on the correct account on 12.11.19  for the missing months OCT and NOV. 

 

so i still should get the 3x 34.99 euro ;total : 104.97 euro    back to my card , if its possible ? thanks 

Hay hay @gonav 

 

you already talked to my colleagues that the amount of 69.98 EUR is in order to be refund to your bankaccount.

 

After the transfer of the last payment we can arrange a new refund of 34.99 EUR. Please contact us at the end of next week.

Alternatively, we charge the 34,99 EUR with the next invoice in december.

 

Regards,

Larissa

Hi Larissa

Thanks for ur answer, and that is also fine if i get the 69.98 EUR back to my account, 

 

and the 3 x 34.99 euro is for OCT , NOV and DEC.   

 

that will be fine, so my next payment on 34.99 will be january 

 

thanks 

 

Regards 

 

GOSPEL NAVA 

Benutzerebene 7

Dear @gonav ,

 

I just took a look on your account and I can now see, that there was an accountsplit / -change. A new owner is now the contract holder.

As far a I can see you still habe a credit balance on your old account. Do you wish to make a payout to your bank account?

 

Kind regards,

Andrea

 

Hi @gonav,

 

I just had a look to your old customer account now.

 

I would like to inform you that we payed the amount of 104,97 € to your bank account. The payment will be on your bank account within the next 3 weeks.

 

I hope you are fine with this solution.

 

Loving greetings,

Tobias

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