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Very slow internet and very poor signal

I
Rang

Hello, team O2

Like many customers of yours,i am also upset and disappointed of your service. It is the second day since network signal is very poor and internet speed is so slow that is driving me crazy.

How can you people live with such bad and poor speed of internet? It is absurd.

I am paying 70€ per month for this bad internet. Not worth it at all. The most poor speed of internet in all my life.

Please check what is the problem /reason of this poor signal in region 34308.

Thanks.

 

 

 

EDIT: verschoben in Englisch Mobile aus Mobilfunkdienste   o2_Maria,  16.04.2023,  10:14 Uhr

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Lösung von o2_Andrea 16 April 2023, 12:13

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16 Antworten

Triskilia
Rang
Benutzerebene 7
Abzeichen

It is only this bad in this region? Is it better if you are in a different place? Just because I am interested.

I
Rang

O2 coverage in land Hesse is poor. I do not know how to live with this internet speed and poor network signal.

o2_Andrea
Benutzerebene 7

Dear @Ina96 ,

welcome to our community. 💐

Have you already taken a look at the Live-Check to see what your current network availability is like? There you can also report a fault yourself if there is not yet one and it should be necessary.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
N
Rang

I have the same problem, I looked at the live-check and it says it’s supposed to work well but it doesn’t. It’s incredibly slow even with 5g and my phone is fairly new. 

D
Rang

My mobile internet speed was fine for about 8 months, until few days ago the speed suddenly dropped to 200 - 500 kbp/s which is laughable. Is there any singal or connection issue in 86343 region? I’m sorry but i’m not going to keep paying 70 euro for something like this.

o2_Steffen

Hello and welcome to the community @17624361770 & @DJG.💙
@DJG can you give me a side street near you in 86343, I'd be happy to take a closer look.
Have you already used the live check and reported the fault with your address?

 

@17624361770 can you please also tell me a side road near you and please also report the fault directly in Live Check.

Many Thanks and best regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
D
Rang

Hello @o2_Steffen , A side road near me in 86343 is Bürgermeister-Wohlfarth-Straße.

Yes I have used Live Check many times already and it says that all should be working fine in this area.

I have reported it to the support, they also checked it and said that they couldn’t see any issues and yet my issue remains. I got the connection alright but the download speed has dropped to around 200 kbps. I have tried many solutions on my phone already. Reseting net settings , turning flight mode on and off, etc. Nothing helps.

 
o2_Steffen

Thank you for the short feedback @DJG .
I have just been able to take a closer look at the region (86343 Bürgermeister-Wohlfarth-Straße).

At some stations near you, I can definitely see an increased load in terms of LTE data. But when you move away from your location, the speed is much better, isn't it?

Which smartphone do you currently use?

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
J
Rang

No worries, it also sucks in grombuhl würzburg.  The whole world has fiber optic and we still run on 50000  wth....disappointed for wasting my money

G
Rang

I want to take o2 to court for taki g money without providing the service

o2_Gerrit

Hello @Jabrumm,

welcome to our o2 Community 🙂

Did you already check via our website Verfügbarkeitscheck whether a plan with a stronger connection is available with us at your address?

Best Regards,

Gerrit

o2_Gerrit

Hello @Gamali 

Welcome to our o2 community 🙂

Do you currently face difficulties with your internet and landline connection?

Best Regards,

Gerrit

J
Rang

Hello,

 

Yes I have checked in the shop in würzburg, and still nothing faster after living in this area for more than 3 years.  Other claim they have 100k from Telekom and vodafone but I have not confirmed this.

B
Rang

This is amazing

Last 4 days has been utter shit

70e per month .and i cant load a video

loading a website for 20 sec in this day of age..and in berlin..

 

No words... super depressing...

 

o2_Gerrit

Hello @brko,

if you are having such a bad internet connection, you can try to analysze the issue with the help of your o2 Service App which you can download and which you can also use to report the result to our technicians in order for them to go about finding a solution.

Best Regards,

Gerrit

o2_Gerrit

Hello @Jabrumm,

that is unfortunate that there is no faster connection available at your address. At the moment are you having a DSL connection and when having your address checked in our shop there has also been no prospect of fiber being available later this year?

Best Regards,

Gerrit

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