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how to stop auto renewal of data in app

I want to stop the auto renewal of mobile data pack in the o2 app.

 

i searched in many pages in the app. i couldnt find the option.

Note: i dont want to cancel the plan. i want to stop auto renewal only. where is that option in the app?

Edit by o2_Andrea: verschoben von Prepaid zu English o2 Community: Mobile

3 Antworten

o2_Steffen

Welcome to the Community @frustrated-user,

Did you select direct debit for your prepaid number?

Best regards

Steffen

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M
Rang

How to stop auto renewal of data pack in my o2 app? Can someone guide m regard this?

o2_Michi

Hello @Muqadus Javed,

welcome to our community. 🙂

Do you mean an active data pack in your postpaid tariff like the speed option or for a prepaid tariff?

Best regards,

Michi

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