Skip to main content
Warum O2 Service
Gelöst

how to stop auto renewal of data in app

F
Neuling

I want to stop the auto renewal of mobile data pack in the o2 app.

 

i searched in many pages in the app. i couldnt find the option.

Note: i dont want to cancel the plan. i want to stop auto renewal only. where is that option in the app?

Edit by o2_Andrea: verschoben von Prepaid zu English o2 Community: Mobile

Lösung von o2_Steffen

Welcome to the Community @frustrated-user,

Did you select direct debit for your prepaid number?

Best regards

Steffen

Zur Antwort springen
    War das hilfreich für dich?

    3 Antworten

    o2_Steffen
    • o2_SteffenTeam
    • Team
    • 14674 Antworten
    • Lösung
    • 9. Oktober 2022

    Welcome to the Community @frustrated-user,

    Did you select direct debit for your prepaid number?

    Best regards

    Steffen

    Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
    M
    Neuling

    How to stop auto renewal of data pack in my o2 app? Can someone guide m regard this?

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • 19813 Antworten
    • 25. Juli 2024

    Hello @Muqadus Javed,

    welcome to our community. 🙂

    Do you mean an active data pack in your postpaid tariff like the speed option or for a prepaid tariff?

    Best regards,

    Michi

    Deine Antwort


    Allgemeine Nutzungsbedingungen der O₂ Community
    © Telefónica Germany GmbH & Co. OHG Telefónica