Ha yhay @gonav,

welcome to our community!

I had a look at your customer account and can see 3 payments in november to our bankaccounts, two of them to our old bankaccount. The payment, which arrived us at 2nd november about is already on the right account. The payment, which arrived yesterday will be transfer to the right account in a few days.

Please note the correct bank details for future transfers.

Regards,

Larissa

hi Larissa , thank you for looking into my case , it is 3 x 34.99 i accidentally transfer on the old account 

10.10.19 with kunde nummer 605417445 ,  and on 31.10 and 12.11.2019 

total : 104.97 euro   

so the 2 payment which i transferred on 31.10.19 + 12.11.2019 , will be transferred on the correct account;   

but i also transferred 69.99 euro on the correct account on 12.11.19  for the missing months OCT and NOV. 

so i still should get the 3x 34.99 euro ;total : 104.97 euro    back to my card , if its possible ? thanks 

Hay hay @gonav 

you already talked to my colleagues that the amount of 69.98 EUR is in order to be refund to your bankaccount.

After the transfer of the last payment we can arrange a new refund of 34.99 EUR. Please contact us at the end of next week.

Alternatively, we charge the 34,99 EUR with the next invoice in december.

Regards,

Larissa

Hi Larissa

Thanks for ur answer, and that is also fine if i get the 69.98 EUR back to my account, 

and the 3 x 34.99 euro is for OCT , NOV and DEC.   

that will be fine, so my next payment on 34.99 will be january 

thanks 

Regards 

GOSPEL NAVA 

Dear @gonav ,

I just took a look on your account and I can now see, that there was an accountsplit / -change. A new owner is now the contract holder.

As far a I can see you still habe a credit balance on your old account. Do you wish to make a payout to your bank account?

Kind regards,

Andrea

Hi @gonav,

I just had a look to your old customer account now.

I would like to inform you that we payed the amount of 104,97 € to your bank account. The payment will be on your bank account within the next 3 weeks.

I hope you are fine with this solution.

Loving greetings,

Tobias

Hey I paid my iPhone bill by “ send again “ I

Option from my bank app. It was direct debt but it payment couldn't happen because of less amount in my account at that date. I send the bill to the same account on 1st August. They still have not updated it and sent me a reminder to send the bill to another Iban. I checked on the app it doubles for next month. Could you please help me out with this? 

Hello @Raphael 897685,

in that case you transferred to our IBAN from which we debit your bills, is that correct?

Our automatic accounting s<ystem can then not allocate your transfer to your account number. Our IBAN for receiving transfers is the different one from our reminder: Hypo Vereinsbank AG
IBAN: DE 16 7002 0270 0005 7131 53 BIC: HYVEDEMMXXX

I advise you to contact our colleagues from our hotline or our live-chat, the colleagues can then forward your request to our special department. The colleagues from this department will then check and can also contact you in order to allocate your payments ans inform you whether then there still is an open amount.

Best Regards,

Gerrit

Hey the live chat option is not working 

@Raphael 897685 I apologise, the chat is open from Mo. - Fr. 8 - 20 und Sa. 10 - 18 hrs.

Rewgards,

Gerrit