Hi @o2_Jan! Can you please also help me with the number portability? Here is the link to my post: https://hilfe.o2online.de/english-o2-community-mobile-43/number-portability-from-o2-to-other-network-529968?postid=2068176

edit o2_Tobias: this thread was moved from https://hilfe.o2online.de/english-o2-community-mobile-43/number-portability-from-o2-to-other-network-524259 to here

Hello @aphronio ,

sorry for the delay.

The Opt-In has been set, the transfer can now be request by the new carrier.

Viele Grüße,

Kurt

Hi @aphronio,

I just checked your data again.

The porting of your number was successful and the fee of 24,95 € has been already charged.

If you wish to transfer the rest of your credit to your bank-account, please use this form .

If you have any further questions, just feel free to contact us here in our English community.

Loving greetings,

Tobias

Hello @o2_Kurt & @o2_Tobias ,

Could you please explain the process for number portability from o2 prepaid to other network?

I couldn’t find a threat explaining the process.

Thank you.

Hi kerrami, 

if you want to port you number to another network - the other network would send an inquiry to us. So please contact your new network to start the porting. 

LG

Sandra

Hi Sandra,

Before contacting the new provider, do you need to set opt-in or should I send you any forms?

Thanks.

Hi @kerrami ,

If you want to take the number from us to a new provider, please top up 24,95€ credit (that's how much the porting costs), then let us know and we will set the opt-in.

When this happens you go to your new provider and tell them that you want to take the number with you. The new provider is responsible for everything else.

Best, Alina

Hi Alina,

I have topped up my balance. Could you please set the opt-in?

Thank you very much.

Hi @kerrami ,

The Opt-In has been set, the transfer can now be request by the new carrier.

Best, Alina

Hello @o2_Alina @o2_Sandra @o2_Kurt @o2_Tobias ,

I would like to transfer my current mobile number from o2 prepaid to another network for my new contract. Can you please release my number 0176 ******15 for porting immediately? I have already kept 30 euros in my prepaid balance for the transfer fee. 

Hi @Thiru ,

I have also set the Opt In for Porting for your Number :)
 

Best,

Alina

Hi @Thiru  & @kerrami ,

I must amend my statement: The porting costs amount to only 6,82€.
Sorry for the misunderstanding.

Best, Alina

Hello @o2_Alina ,

Could you please let me know how can I get my remaining balance. 

What is the refund process?

Thanks

Hi @Thiru ,

You can use this form to make the payout.
At the moment we only have this form in german. If you have any problems you should ask someone who can help you with the translation.

https://static2.o9.de/resource/blob/70982/04121d8037b6f6e79a78ce3365339c64/prepaid-guthabenauszahlung-download-data.pdf

Please fill out the form and send it back to the following address:
Telefónica Germany GmbH & Co. OHG
o2 Prepaid-Kundenbetreuung
90345 Nürnberg

Best, Alina

Hello, 

I want to transfer my O2 number to another provider, I have already canceled the O2 contract and it ends in the first week of September 2020. Could you please let me know what’s the process? Can I do it on the myO2 website or do I need to go to the O2 store`? 

Thank you in advance!

Hello @SD_gold_customer 
if the number is to be ported before the end of the contract, then you must let us know once so that we can set the release.
After that you contact your new provider with the request that you want to take the number with you.

If you want to port the number after the end of your contract, you do not need to set a release and you contact your new provider after the end of your contract with us with the request to take the number with you.

Best, Alina

Hi Alina, 

Thank you for your reply, yes I would like to port my number before the contract end with O2. Could you please release my number? 

Thank you in advance! 

Best regards,

Saurabh 

Hi @SD_gold_customer, 

welcome to our English community. 

I have just checked everything for you. At the moment, the porting will take place by the end of your contract on 10th September 2020. 

But as you already told us, you would like to port your number as soon as possible. Therefore, I just have released your number. You have got an SMS as confirmation. Please contact now your new provider and order an immediate porting of your number. 

We will charge the service with the normal porting fee of 6,82 €. 

I hope you manage now to port your number. 

Loving greetings,

Tobias

Hello,

My name is Nitin Raviprakash. My  O2 number is 0176XXXXX42. I want to port my number to other network. Please release my number and let me know how much amount should I need to maintain in my account in order to get ported. 

Thank you in advance,

With best regards,

Nitin Ravi Prakash.

edit o2_Tobias: mobile phone-number hidden because of data-security-reasons

Hi @Nitin Raviprakash, 

welcome to our English community.   I regret that you would like to leave o2. 

But of course, I give you the requested information. I have just released your prepaid-number for porting. Please contact now your new provider and order the transfer of your current number. 

You will be charged with 6,55 € for the porting of your number. Please make sure that you will have this amount on your o2 prepaid-card. 

If you have still an amount on your card after the porting, do not worry. You just fill out this form: http://g.o2.de/pre-auszahlung We will then transfer the remaining amount to your private bank account. 

I hope I have answered all your questions. Just feel free to contact us here in our English community, if something is not yet clear to you. 

Loving greetings,

Tobias

Dear O2 Team,

Thanks for having this English service. 

I have recently migrated from O2 (prepaid sim card) to another phone company. However, I need to port my O2 number in order to start using it with the new phone company. Please release my number 0176*****803 for porting.

Thanks in advance!

Best wishes,

GemaMar

Hi @GemaMar, 

welcome to our English community. I am happy to read that you find our English Service practical.   

I just had a look and found out that your prepaid-mobile-phone number was released today. Therefore, just address your new provider now and ask for the porting of your number. 

We will charge you with 6,82 € for the porting of your number. Therefore, make sure that you have this amount still as credit on your old card. 

If you have still a remaining amount on your card after the porting, you have the possibilz´ty to fill out this form: return of remaining amount to your bank-account We will then transfer the remaining amount to your personal bank-account. 

If you still have any further questions, just feel free to contact us here in our English community. 

Loving greetings,

Tobias

Dear O2 team,

I would like to transfer my mobile number from O2 prepaid to another provider. Could you please release my number 0179XXXXX36 for porting? Also, I would like to know the status of my contract termination for the same number.

Thanks in advance.

Hello @Bonagiri, i have seen that your request ist already answered at the other thread:

Kind regards, Ines.

Dear o2 Team,

I would like to transfer my mobile number from O2 prepaid to another provider. Could you please release my number 0176XXXXX169 for porting? Also, can you tell me the amount I need to have in the card? 

Thanks in advance!

Shubhang Sharma